Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Conrad Hilton converted a fleabag into a hotel empire. Hiltons were the first hotels to put ­air-conditioning, TVs, ironing boards and sewing kits in their rooms. Modern hotel-reservation systems evolved from Hil­­ton’s 1948 prototype. "Successful men keep moving," he said. "They don’t stop to think about the next move."
Still slightly puzzled about how to turn LinkedIn to your advantage? Follow these tips and you’ll lead the pack.
National Public Radio has named media industry veteran Jarl Mohn as its new leader. The job had become something of a revolving door since 2009.
Reporters who covered Nelson Mandela never doubted his courage, vision or greatness of spirit, but some felt his eulogies elevated him to sainthood, overlooking his practical side.
Audiences respond well to speakers who share inspiring stories. By forging an emotional tie to a famous victory, you’re more apt to deliver a memorable message. Consider how Gary Spitzer, a senior vice president at DuPont, rallied hundreds of employees at a company event.
Peter Diamandis has built his entrepreneurial career around gathering creative people and letting them loose to chase lofty goals. The 51-year-old founded the X Prize Foundation, a nonprofit that runs competitions to identify the most ambitious ideas and technologies to help humanity.
Here’s one way: Don’t use cutesy job titles like “ninja.”

One of your star employees, Hal, is peerless when it comes to handling customers, but he con­­sistently doesn’t comply with internal procedures. For example, he fails to complete paperwork or seek proper approvals when he processes orders over $1,000. What would you do?

Erica was a failed entrepreneur getting a second chance when she realized that her new company was going down just as surely as her own had. Desperate to do something, she latched onto an old-timer, Raymond, who brought together a group of volunteers brainstorming ways to right the ship ...

Jackie Robinson, the infielder who in 1947 broke the color barrier in Major League Baseball, knew that winning is important. “It kills me to lose,” he once said. “If I’m a troublemaker it’s because I can’t stand losing.”