Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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A worker repeatedly completes an assignment incorrectly
If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone.
Sometimes the most seemingly harmless, pliant employees can surprise you. You may think you can rely on them to mean what they say. Then you get burned.
How to respond to uncomfortable situations in the workplace
Motivating rising stars is a breeze. You just set high goals, dangle juicy rewards and let them get to work. But trying to ignite the passions of minimum-wage workers requires more effort.
You already know that to lead more effectively, you must delegate many tasks to underlings to free yourself for more important matters.
An interview with Richard H. Jenrett, retired chairman, president and CEO of The Equitable Companies and co-founder of Donaldson, Lufkin & Jenrette.
Whom do you gravitate toward when you walk into a roomful of your staff? If you always make a beeline for the same individuals, watch out.
A manager tells us that he only hires job applicants after calling them at 4:30 p.m. on Fridays at their current employer. He concludes that if they’re still at their desk at that late hour, then they’re truly committed. But not so fast.
A big part of a manager’s job is to set goals and then keep everyone focused on achieving them. But what happens when events disrupt your best-laid plans?
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