Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Cut the conflict level

by on January 1, 1998 6:00pm
in Leaders & Managers

Sudden, explosive conflicts at work can ruin relationships in an instant. Although such blowups are usually rare, a far more common phenomenon is when a manager and an employee just don’t get along over time.
If an underlying tension exists between you and an employee, now’s the time to address it.
Praise her sincerely for some aspect of her work that usually gets overlooked.
Smart managers keep their negative talk to a minimum.
Just as Dale Carnegie wrote about people skills in How to Win Friends and Influence People (1936), Walter Anderson has piggybacked on this legacy in The Confidence Course (HarperCollins, New York, 1997).
If you’re trying to win over a reluctant person, don’t tiptoe around the issue at hand: Confront it head-on.
As much as you might want to help an angry or upset worker feel better, it’s not always possible. Some individuals need time to cope with serious problems or personal tragedies.
Looking for a way to show more interest in your employees, rather than just adopting an all-business tone whenever you talk with them?
After one year in her new job, Mary was ostracized by her bosses. They ignored her memos, gave the best assignments to others and didn’t invite her to staff meetings.
I know many people who run successful companies, but when they enter a room, you just wince. They’re so full of BS that you don’t believe a word they say.
During job interviews, don’t refer to your prior career in the present tense.
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