Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Once you instruct entry-level workers, it’s important not to hover.
Tired of too much noise in staff meetings?
With all the hoopla about the benefits of teams, it’s easy to forget that some situations call for individual effort rather than group collaboration.
A new study shows that small businesses are hurt the most, on a per worker basis, by internal fraud.
Many management books give tips on how to speak persuasively so that you win over others. But for Dr. David Stiebel, it’s sometimes what you don’t say that counts the most. In his book, When Talking Makes Things Worse! (Whitehall & Nolton, Dallas, 1997), Stiebel offers creative strategies to handle disagreements.
More than 35 percent of American companies admit that they record employee phone calls or voice mail, check employee computer files and e-mail, or videotape employees at work, according to a survey by the American Management Association.
An interview with Philip Crosby, author of Quality Is Free: The Art of Making Quality Certain.
There’s a big misconception out there about what makes a great CEO.
Like pesky ants, demotivators can infest your workplace and prove hard to eliminate. They rarely disappear on their own, which means you must take steps to root them out.
Rather than wait every six months or year to schedule a meeting in which you and the employee complete a two- or three-page form, establish an ongoing mechanism for providing helpful feedback.
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