Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Don’t make threats lightly, and don’t take them lightly.
Renetta McCann worked her way from lowly media assistant to CEO of media company Starcom North America chiefly by anticipating problems, dealing superbly with people and persisting despite intense internal competition.

Before Gordon Bethune joined Continental Airlines in 1994 as president and CEO, the airline had lost money in 12 of its previous 16 years. How could he begin to lead the company out of that kind of trouble?

Co-workers and customers alike commented on what a "really nice person" Lauryn was. But Amy wished Lauryn's work quality and productivity weren't just barely good enough to satisfy her expectations ...
Workplace safety isn't only an issue for managers in risky industries. Take this quiz to test your knowledge of safe workplace practices and how they impact managers:
People are more likely to call in sick when they don't feel their attendance really matters, when they find their working conditions unpleasant or stressful, or when they feel taken for granted. Anything you can do to prevent or offset such feelings will have a positive effect on attendance.
You're the new manager of a design workgroup. You're looking forward to a new set of challenges, but are nervous about supervising several employees who are older and more experienced than you. But your manager seems to have faith in you, and at first, so do your new employees ...
"It's a fact of business life," writes professional speaker, consultant, and customer-service expert Peggy Morrow. "To keep your competitive edge, you must be constantly upgrading the quality of the service you offer." That's true regardless of what kind of "customer" you have or what kind of "service" you provide.
When making the tough call about who receives a layoff notice (and defending that decision in court), rely on more than one evaluation tool.
Why? Overly rosy performance evaluations are ...
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