Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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As a manager, you need to orient new hires by pointing them toward success and letting them know how to get there. Something this important shouldn't go unplanned. Some basics:
There's no better way to find out how well your team is performing (and whether you're getting better or worse) than by asking the people you serve. Whether these customers are inside or outside the organization, they can provide more important information than any other possible source.
Several applicants over age 40 complained to the EEOC about age bias after they were turned down for admission to a maritime training apprenticeship program. The EEOC sued the program and ...
It's not that hard for an apparently solid team to break apart into a collection of cliques. Here's how you can stop this problem before it starts:
When training supervisors, stress that they must work harder to prevent workplace intolerance toward employees with physical or mental impairments.
Reason: More courts are allowing employees to use
the ...
Until a few months ago, you and your team were on great terms—very cooperative and mutually motivated. In recent weeks that closeness has begun to evaporate ...
Managers may want to "get tough" on employees who have given them trouble in the past. But, as the following case shows, employees can sue for retaliation if they can prove ...
Telecom giant Cingular settled a Labor Department audit last month by paying $5.1 million in back wages to more than 25,000 customer-service reps and agreeing to create a new time-reporting review ...
Managers may dread performance re-views, but employees are more receptive to them than you think. In fact, 77 percent of employees polled by staffing firm OfficeTeam said they consider performance reviews ...
Think about the amount of information and records that you maintain about employees. Now, think about the valuable information you possess about your clients and customers. Do you treat those two ...
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