Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Leaders stay levelheaded in the face of a crisis. Instead of panicking, they grasp facts quickly and make order out of chaos.
 

“This is your own business,” James Nordstrom tells his employees. “Don’t listen to us in Seattle. Listen to your customer.” 

Everybody, it seems, tells aspiring leaders to follow their passion. Not Thomas Stemberg.
Linus Torvalds makes an unlikely leader. The inventor of Linux, the open-source operating system now used by more than 18 million people, is disorganized and absent-minded.
Use this four-step method advocated by Robert Knowling, former head of high-speed Internet provider Covad Communications, to help your team build a vision of its success:
Renetta McCann worked her way from lowly media assistant to CEO of media company Starcom North America chiefly by anticipating problems, dealing superbly with people and persisting despite intense internal competition.
 

Before Gordon Bethune joined Continental Airlines in 1994 as president and CEO, the airline had lost money in 12 of its previous 16 years. How could he begin to lead the company out of that kind of trouble?

To round out your qualifications as a leader, you can fix almost any personal defect. Proof: Citigroup executive and former U.S. Treasury Secretary Robert Rubin. 
When Schering-Plough leaders first thought of marketing Dr. Scholl’s foot-care products to the Latino-American market, they feared that the brand name would never play well with Hispanic consumers. They nearly stopped there.