Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Issue: Whether , and how , to notify unsuccessful job applicants.
Risk: Spending too much effort on rejection notification can tax your resources, but poor notification can reflect badly on ...
Issue: Establishing quantifiable criteria for making hiring decisions.
Risk: Applicants have an easier time winning hiring-bias lawsuits if they can point to weaknesses in your stated reasons for hiring.
...
Issue: You know how to help employees who are fired or laid off. But HR people often forget those principals when facing that
problem themselves.
Benefit: With proper planning ...
Look around. Have you developed the habit of rewarding what your team starts, not what it finishes?
If you, as a leader, can learn anything from the Enron scandal, perhaps it’s what behavior to look for in a corrupt leadership hierarchy.

Even if your co-workers are your only customers, applying the principles of great customer service will allow you to sell your skills at a premium price.

We've all dealt with office martyrs who choose to do things the hard way. They put in long hours and much labor on simple tasks that could be handled quickly.This sort of game can be a real drag on your team's productivity and morale. Try the following strategies for making your team a martyr-free zone.
As a manager, you need to orient new hires by pointing them toward success and letting them know how to get there. Something this important shouldn't go unplanned. Some basics:
There's no better way to find out how well your team is performing (and whether you're getting better or worse) than by asking the people you serve. Whether these customers are inside or outside the organization, they can provide more important information than any other possible source.
Several applicants over age 40 complained to the EEOC about age bias after they were turned down for admission to a maritime training apprenticeship program. The EEOC sued the program and ...
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