Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Claims representatives at Farmers Insurance Exchange typically worked beyond 40 hours a week. But the company didn't cough up overtime pay because it said those workers were ...
If you use e-mail to ask an employee to do something, begin by explaining why.
You might think you’re a decent boss—the kind of boss you’d like to have—and you might be right. But get this: Your management style may drive your employees batty.
I’m an inventory control manager. My job involves financial analysis and cost management. I rely on internal sales forecasts, but they’re often off.
You know you’re supposed to acknowledge superior performance, so you dole out rewards such as gift certificates or cash bonuses.
Some people love to pick apart whatever you say. Rather than cooperate, they raise objections or challenges.
Never dismiss workers’ ideas or opinions.
Most conversations that last more than a minute are interrupted.
We all have to work with people we don’t like. While some of us grin and bear it, others implode, seethe or turn caustic.
In the 25 years since she joined Ford Motor Co., Janine Bay has climbed the ladder to become director of vehicle personalization for the automotive consumer-services group.