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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

In his eight years as an emergency room (ER) physician, Arky Ciancutti, M.D., managed crises with aplomb. Today he runs the Learning Center, a management consulting firm in San Anselmo, Calif.
Dread delegating? You’re not alone.

Sell with a story

by on February 1, 2001 9:00am
in Leaders & Managers

When you’d like an employee to take your advice, avoid using a bossy, “Here’s what you should do.”
No union, no problem. Right? Not really. Even if your company isn't unionized now, you can't afford to be oblivious. Just ask Amazon.com. In the thick of the holiday shopping ...
To lift a staffer’s performance, follow the SAVE method.
When employees face a serious problem, you want them to open up to you. But what you do is almost as important as what you say.

Freeze when you listen

by on January 1, 2001 4:00pm
in Leaders & Managers

I tend to show impatience too easily when someone’s talking. I start frowning, wiggling my foot, shaking my head. How can I stop that?
Just because you’re the boss doesn’t mean you must bear the sole burden for motivating your employees.
More employees are asking to split a full-time position. This trend may put you in a bind: You want to accommodate workers, but you must maintain productivity.

If you’re planning to give a speech, don’t assume you must open with a joke. If it flops, your confidence will deflate faster than a burst balloon.