Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

After a diagnosis, patients at the Mayo Clinic meet with a team of specialists who help them understand what’s happening so they can decide about treatment together, says president and CEO Denis Cortese. This kind of teamwork is the stock-in-trade of Cortese, who won last year’s top leadership award from the National Center for Healthcare Leadership.

Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here's why.

Scott Thompson was ousted by Yahoo after the company found that Thompson had lied about his credentials. Was a résumé fib a big deal or a little one? Leadership blogger Wally Bock insists that a CEO should be held to the highest standards, and fudging on a résumé is hardly an unintentional act.
While it’s trendy for companies to tear down the corporate walls and declare all employees equal, new research in the journal Psychological Science says teams with built-in hierarchy are more productive than teams in which all people hold an equal amount of power.

It’s the rare CEO who demotes himself. Yet, that’s exactly what Twitter chief Evan Williams did two years ago, stepping down to focus on strategy while handing over the top job to Dick Costolo, an executive with greater business acumen.

To help your troops manage risk and change, help them access the information that will allow them to react well—and without fear—just like the Royal Marines, who have been trained to convert uncertainty (and fear) into well-defined risks.
When a crisis arises, a manager must be prepared to step up and lead the teams.
If you have an employee who has trouble staying organized or flits from one thing to the next, it's possible he or she may be suffering from attention deficit disorder (ADD).

Perhaps you put in many long hours of work each week and expect your employees to do the same. But how much is too much?

Perhaps you’ve seen the show Undercover Boss, in which an executive goes undercover and tags along with an employee during his or her daily tasks.You do not have to go to this extreme to find out what is going on in your department. But ask yourself when the last time was that you left your desk to walk through the cubicles or manufacturing floor or visit a customer or a client.