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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Football Hall of Famer Joe Montana bookended his football career with two spectacular failures. Both times, his passes were intercepted. Montana—who wrapped up his 16 years in the NFL as the only three-time Super Bowl most valuable player—offers these two exercises so you can overcome failure in a low-stakes environment.

NFL Hall of Famer John Mackey, as a tight end for the Baltimore Colts, made his mark on professional football. He used his outstanding speed to add an extra dimension to offensive play, taking the tight end position—until then mainly a vehicle for blocking and short passes—and turning himself a constant threat for the long touchdown pass.

Because absenteeism typically comes under the "minor problem" category, the first step is a precounseling session between the individual and his supervisor. In this session the supervisor determines if the employee understands the company's policy on absences. The positive discipline approach then consists of the following stages:

Problem: Jack has become a minor ­celebrity with other employees ever since he filed an OSHA complaint about an alleged hazardous condition. He spends so much time talking about safety, that his job performance is declining. It reaches the point that Jack needs to be disciplined.

Standing in the business books section at a bookstore, Chip Conley, founder of Joie de Vivre Hotels, discovered the book that would save his business. He found a bolt of inspiration in a book by midcentury psychologist Abraham Maslow, who said humans have five levels of needs ...
David Kahn, once owner of Blockbuster and Subway franchises, not to mention a mansion and a Hummer, watched his profit assumptions go down the tubes. But he never cashed in his dreams:
It’s easy to say you’re accountable. But not so easy to say, “Call my cell.”
Garrett Camp, co-founder of the Internet utility StumbleUpon, which helps discover websites that match your interests, tweeted his approach to new product development. He says not to get hung up on potential problems: “When in doubt, proceed.”
Conducting job interviews is one of the most legally dangerous tasks performed by managers. That's why every question should relate to this central theme: "How are you qualified to perform the job you are applying for?”
TV producer Stephen Cannell, who created iconic characters and won Emmys for “The A-Team,” “21 Jump Street” and “The Rockford Files,” offers these tips for leaders: