Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Telecom giant Cingular settled a Labor Department audit last month by paying $5.1 million in back wages to more than 25,000 customer-service reps and agreeing to create a new time-reporting review ...
Managers may dread performance re-views, but employees are more receptive to them than you think. In fact, 77 percent of employees polled by staffing firm OfficeTeam said they consider performance reviews ...
Think about the amount of information and records that you maintain about employees. Now, think about the valuable information you possess about your clients and customers. Do you treat those two ...
Issue: Learn the top brass's priorities, and then match them up with your HR projects.
Benefit: By showing how your work helps the big bosses meet their goals, you become ...
Issue: You often need people to act or decide quickly, even if they don't report to you.
Risk: When people avoid making decisions, it can slow you down and reflect ...
Issue: OSHA "dramatically" increased the number of its most serious kind of violations that it handed out in 2004.
Risk: Negative inspection results can trigger big fines and sales-killing publicity. ...
Job reviews shouldn’t be paper-moving programs that return zero value. Here are five symptoms that warn of trouble in a supervisor’s appraisal process, according to Joan Rennekamp, HR pro at the Denver law firm of Rothgerber, Johnson & Lyons: 1. Employees are unpleasantly surprised by the ratings. Performance appraisals shouldn’t contain surprises. They should be […]
It happens to top male managers with the best of intentions: You evaluate a poor-performing female employee and, instead of citing her problems straightforwardly, you unknowingly ignore or soft-pedal them. This is a fairly common problem. Research indicates that male managers give female employees performance reviews that are not as forthright as those they give […]
As part of his age-bias lawsuit, James Halloran claimed that his employer's HR director signed Halloran's signature to the bottom of a negative performance review. At trial, the company admitted to ...

Even if your co-workers are your only customers, applying the principles of great customer service will allow you to sell your skills at a premium price.