Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Choking is a two-part process that can hit whenever the stakes are high: You tell yourself that something will go badly. You then under-perform to ensure that your prediction comes true. How can you stop choking?
Positive leaders have a way of telling even sob stories in a way that reveals a silver lining. That’s called a “positive explanatory style.” To develop that style, take these steps:
Issue: HR typically handles reference checking at large firms. Smaller firms and those with strong management let managers do it.
Benefit/risk: Farming out reference checks to supervisors will lighten your ...
Employees will undoubtedly leave their termination meeting in a foul mood. So, don’t give them any reason during that meeting to send them marching to a lawyer’s office. As you’ll see in the case below, one inflammatory phrase from a supervisor can spark a lawsuit. The goal: Briefly deliver the news by summarizing the well-documented, […]
Many insurers offer free services that can cut your costs or make your business safer. Examples: Some offer free safety inspections and risk-management analysis. Others provide free classes or training materials ...
Workplace drug testing's popularity has gradually fallen since peaking in 1996, when 81 percent of employers surveyed by the American Management Association (AMA) said they tested. By 2004, that percentage had ...
Some people are born leaders, but all of us can develop our competencies and be better leaders. To help identify your obstacles to leadership, answer "Yes" or "No" to the following statements:
As a hands-on manager, you're in the perfect position to fight boredom at work. This means you can head off the mistakes, missed opportunities, absenteeism and turnover that result when work becomes too routine. Here are some techniques to try:
If your people feel overworked, does it matter? And what can you do about it? The answers are "yes" and "more than you may think." Some insights and ideas:

When Dominic, your manager, calls you into his office with that "serious" expression on his face, you can't imagine what's up. "Are you aware that Wanda has been seeing Blaine socially?" Blaine had been your team's shining star for more than five years before leaving six months ago ...

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