Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Roger Hendrix, now a management consultant in Salt Lake City, served as mission president of a Mormon enclave in Chile in the early 1990s. He oversaw several hundred missionaries, mostly young men. Here are some communication lessons Hendrix learned:
If you want your people to feel accountable for results, you’ve got to measure their performance. One solution: Establish a performance contract with each person.
You’ve heard it before: If you’ve never failed, you’ve never really succeeded. Some of the most accomplished leaders have endured spectacular flameouts. So, deal with failure and move on. Heed these do's and don’ts:
Craig Newmark describes himself as a formerly overpaid software engineer who grew up wearing a plastic pocket protector and thick, black glasses taped together. One decade ago, he started an e-mail list of fun events in San Francisco. Craigslist grew and grew. Now, it has 7.6 million users in nearly 100 cities. But early on, Newmark stamped it with his personal code: Don’t be greedy. Here are three of the conscious decisions that helped make Craigslist what it is today:
The ancient Romans built a magnificent city over a swamp because they envisioned a powerful, stable society and had the craftsmanship and discipline to make it happen. The plan’s sheer scale reveals the Romans’ larger-than-life ambitions. Use this three-part approach to make sure you’ve got enough “oomph!” behind your mission.
The landowners of Celtic Ireland elected their kings based on merit. Cormac MacAirt—known for peace, prosperity and justice during his reign as a high king in the third century— was reputed to have written books on criminal law and history as well as a famous manual for leaders.
Creativity. It’s a fairly new buzzword in business. Now comes research from Harvard business professor Teresa Amabile to debunk the myths about it. For the past eight years, she’s run a diary study of hundreds of managers “to look at creativity in the wild.” Amabile has uncovered these myths:
Issue: Gaining more value from your exit interviews.
Risk: Intelligence gathered often falls into a "black hole," so mistakes are repeated and legal land mines are overlooked.
Action: Ask ...
You're an enthusiastic manager of the new school, which means you do everything you can to encourage your team members to be self-starters and make decisions on their own. But ever since Lana came on board, you're wondering if the old "do as you're told" management strategy didn't have something to recommend it.
Over the years we've come to realize that if there's a perfect performance appraisal system, nobody knows about it. Here's some expert advice to help you avoid problems that seem to vex many managers: