Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Fear of sexual-harassment suits have forced many American leaders to stop touching people. Yet, some top executives, including Jack Welch, still include a pat on the shoulder or a warmer-than-usual handshake among their leadership tools. Here's how to use the power of touch:
Stay on top of your responsibilities with this technique from Donald Trump:
George Washington stood first in the hearts of his countrymen for many reasons. One of them: He treated people right. By the time he was 16, he had copied out the Rules of Civility and Decent Behavior in Company and Conversation. Here’s a sampling from the book, a code of 110 rules, that Washington often displayed:
When Pennsbury High School junior class President Bob Costa was asked to take on a mission—persuade local-but-soon-to-be-national pop star John Mayer to play the 2003 Pennsbury High junior prom—he agreed.
Building and leading an effective team require choreographing a complex dance among people, roles and ideas. Follow these four steps:
Carole Howe’s strengths lie in her imaginative concepts: tickle-your-fancy ideas that brought shops like Bow Wow Meow, Field & Stream and Fly Babies into airport concourses. But Howe, founder and president of the specialty retail group that operates Creative Kidstuff, The Paradies Shops and other successful airport retail franchises, admits that she isn’t much of a planner.
Strive to see your actions through the eyes of the other people in your organization.
Sure, barbarians scaled the walls. But they didn’t cause the fall of Rome; leadership failure did the trick. Most sobering of all, the mistakes Roman leaders made can destroy your career and organization, too.
Most people think of musicians as creative individualists, but in fact, musicians in a symphony orchestra work within a rigid hierarchy that allows little or no personal expression. Despite its ironclad structure, the San Francisco Symphony—led by musical director Michael Tilson Thomas—has managed to develop a reputation for creativity and innovation. Here’s how:
For the average person, fear offers a warning to stop. For leaders, fear offers evidence that they’ve arrived at an important juncture.
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