Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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To former Pepsi executive Michael Feiner, “The Emperor’s New Clothes,” written in 1837 by Hans Christian Andersen, is the greatest leadership story ever told. You know the story. An emperor acts like a fool because his subjects are too cowed to tell him the truth: that he’s been hoodwinked into wearing invisible “clothes.” So, are your people telling you the truth? Here are some reasons why they might not be, and what you can do about it:
From the movie “A Beautiful Mind,” you might get the idea that the important thing about mathematician and economist John Nash is that he won the Nobel Prize for creating a “theory of everything.” For leaders, though, the important thing about Nash is his obsession with originality. As more and more organizations become labs for innovation, those who lead will be the ones who create the most original products and services. Take these steps to develop a unique way of seeing things and to maintain your creative momentum:
Test your career and work-related goals to see if they stand up to these four questions:
George Stalk’s fiercely competitive spirit has helped companies around the world play to win ... decisively. His gospel of continuous improvement in a “virtuous cycle” exhorts leaders to set the pace, never to rest on their laurels and to stretch out the life span of each product. Here are Stalk’s strategies:
Every day is filled with interruptions, ringing phones and a flood of incoming information. Yet, certain events each day are different from everything else. They’re opportunities. Unless you’re on the lookout for them, they pass you by. To catch them:
Private conversations alone can’t mobilize your people to execute a strategy. To initiate a conversation that matters, make sure it covers these bases:
Issue: Often, the key to succeeding in your job is persuading people to do what you want them to do, without resenting you for it.
Benefit: Using guilt, in a ...

Cut way down on your keystrokes, with these Outlook tools that let you mine information that's already in your files.

Employees who are competent, yet complacent pose a challenge to many front-line managers. Sometimes, it's best (and easiest) to chalk their lack of drive up to personality and leave it at that. But managers need to get their people to work at their full potential.
You're the operations supervisor of a plant in a rural area where people know each other well, and you and your people enjoy the friendly atmosphere that prevails on the plant floor. The problem is, some people have been taking advantage of that atmosphere. And they aren't even employees ...