Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Before Gordon Bethune joined Continental Airlines in 1994 as president and CEO, the airline had lost money in 12 of its previous 16 years. How could he begin to lead the company out of that kind of trouble?

When making the tough call about who receives a layoff notice (and defending that decision in court), rely on more than one evaluation tool.
Why? Overly rosy performance evaluations are ...
Workplace safety isn't only an issue for managers in risky industries. Take this quiz to test your knowledge of safe workplace practices and how they impact managers:
A 54-year-old supervisor's management duties were handed to a 48-year-old employee. The supervisor sued under the Age Discrimination in Employment Act. A federal appeals court tossed out the case. Court's reason: ...
People are more likely to call in sick when they don't feel their attendance really matters, when they find their working conditions unpleasant or stressful, or when they feel taken for granted. Anything you can do to prevent or offset such feelings will have a positive effect on attendance.
Would you think less highly of male applicants because they took leave under the Family and Medical Leave Act (FMLA)? Your first answer may be "No," but a new study suggests ...
You're the new manager of a design workgroup. You're looking forward to a new set of challenges, but are nervous about supervising several employees who are older and more experienced than you. But your manager seems to have faith in you, and at first, so do your new employees ...
Issue: Drafting a legally sound employment contract and avoiding "implied contract" claims.
Benefit/risk: While employment contracts can offer your organization additional legal rights, they also expose you to new legal ...
"It's a fact of business life," writes professional speaker, consultant, and customer-service expert Peggy Morrow. "To keep your competitive edge, you must be constantly upgrading the quality of the service you offer." That's true regardless of what kind of "customer" you have or what kind of "service" you provide.
Issue: Resolving manager/employee disputes yourself can consume you. Benefit: Coaching employees to communicate more effectively with their managers will make them less dependent on you. Action: Learn coaching tips ...