Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Successful music writer and performer Missy Elliott clearly has a large creative streak. But working as a producer for the stars (Whitney Houston, to name one) is what earned her reputation as an executive leader.
How do you know if you need to stretch? Ask yourself these questions:
In a meeting last year, CEO Jan W. found herself in an awkward situation. “My whole sales staff was talking and talking about an account that they thought was critical,” she says. “I didn’t know anything about the account, and I was too embarrassed to admit it.”
Ask most employees in industry what makes a great executive and they’re likely to say, “He or she should be able to do everyone’s job, only better” or “Our leaders should know more about our business than anyone else here.”  
Leaders stay levelheaded in the face of a crisis. Instead of panicking, they grasp facts quickly and make order out of chaos.
 

“This is your own business,” James Nordstrom tells his employees. “Don’t listen to us in Seattle. Listen to your customer.” 

Everybody, it seems, tells aspiring leaders to follow their passion. Not Thomas Stemberg.
When Schering-Plough leaders first thought of marketing Dr. Scholl’s foot-care products to the Latino-American market, they feared that the brand name would never play well with Hispanic consumers. They nearly stopped there.
 
Don’t make threats lightly, and don’t take them lightly.
Renetta McCann worked her way from lowly media assistant to CEO of media company Starcom North America chiefly by anticipating problems, dealing superbly with people and persisting despite intense internal competition.