Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

 A spiral-bound notebook by your phone might help the other party "remember" the conversation.
Your organization downsized last year, closed its telemarketing center and hired an outside call center instead. This year, sales slumped 6 percent. Around the water cooler, folks are saying it’s because “management” fired the experienced phone reps.

 Treat failure as temporary setback.

The personal items in your office contribute more to your leadership than you realize. 

Leaders stay levelheaded in the face of a crisis. Instead of panicking, they grasp facts quickly and make order out of chaos.
 

“This is your own business,” James Nordstrom tells his employees. “Don’t listen to us in Seattle. Listen to your customer.” 

Everybody, it seems, tells aspiring leaders to follow their passion. Not Thomas Stemberg.
Linus Torvalds makes an unlikely leader. The inventor of Linux, the open-source operating system now used by more than 18 million people, is disorganized and absent-minded.
Use this four-step method advocated by Robert Knowling, former head of high-speed Internet provider Covad Communications, to help your team build a vision of its success:
When do you own up to a mistake, cut your losses and keep errors from compounding?