To see how well your company deals with customers' orders, questions and problems, invest an hour each month "walking in their shoes."
Leaders & Managers
From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.
Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.
Before employees begin leave for jury duty, ask them to show you a summons or other proof of service. Don't just take their word for it.
It's not a topic you can ignore anymore.
You’ve now got the staff to do the work you once did yourself, but you’ve been a workhorse for so long that you don’t know how to steer the team.
Treat failure as temporary setback.
The personal items in your office contribute more to your leadership than you realize.
Look at people who are doing what you really want to do and ask: “If they’re doing that, why can’t I?”