Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

How do you know if you need to stretch? Ask yourself these questions:
In a meeting last year, CEO Jan W. found herself in an awkward situation. “My whole sales staff was talking and talking about an account that they thought was critical,” she says. “I didn’t know anything about the account, and I was too embarrassed to admit it.”
Ask most employees in industry what makes a great executive and they’re likely to say, “He or she should be able to do everyone’s job, only better” or “Our leaders should know more about our business than anyone else here.”  
Leaders stay levelheaded in the face of a crisis. Instead of panicking, they grasp facts quickly and make order out of chaos.
 

“This is your own business,” James Nordstrom tells his employees. “Don’t listen to us in Seattle. Listen to your customer.” 

Everybody, it seems, tells aspiring leaders to follow their passion. Not Thomas Stemberg.
Linus Torvalds makes an unlikely leader. The inventor of Linux, the open-source operating system now used by more than 18 million people, is disorganized and absent-minded.
Use this four-step method advocated by Robert Knowling, former head of high-speed Internet provider Covad Communications, to help your team build a vision of its success:
When do you own up to a mistake, cut your losses and keep errors from compounding?

Before Gordon Bethune joined Continental Airlines in 1994 as president and CEO, the airline had lost money in 12 of its previous 16 years. How could he begin to lead the company out of that kind of trouble?