Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Ray Gilmartin faced a daunting task in 1994 when he signed on as president and CEO of Merck & Co.
It’s difficult to imagine today, but when General Motors put its new Corvette on national tour in 1953, the car fell flat in the marketplace.
To maintain your leadership position, ask yourself the following hard-edged questions posed by leadership wise men Larry Bossidy and Ram Charan.
One way to hang onto your lead is to maintain the pressure after a surprise attack. Here’s a schoolyard stunt that illustrates the point:
Toiling away at the Gotham Bar and Grill for 19 years, Alfred Portale produced something else besides his own three-star restaurant in Manhattan: He taught the rigors of fine cooking to eight other great chefs, who went on to create their own highly rated restaurants.
No matter how great you think you are, some things about you drive your people crazy.
Cultivate the habit of asking “What went right?” after successes as often as you ask “What went wrong?” after setbacks.
At its headquarters in Tokyo, Honda Motor Co.’s leaders stock their product-design teams with laypeople who know nothing about technology.
Take a customer-service tip from Rob Bell.
Do you need a visa and a passport when you travel to Mozambique? Yes, you do.