Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Renetta McCann worked her way from lowly media assistant to CEO of media company Starcom North America chiefly by anticipating problems, dealing superbly with people and persisting despite intense internal competition.
 

Before Gordon Bethune joined Continental Airlines in 1994 as president and CEO, the airline had lost money in 12 of its previous 16 years. How could he begin to lead the company out of that kind of trouble?

"It's a fact of business life," writes professional speaker, consultant, and customer-service expert Peggy Morrow. "To keep your competitive edge, you must be constantly upgrading the quality of the service you offer." That's true regardless of what kind of "customer" you have or what kind of "service" you provide.
Issue: Resolving manager/employee disputes yourself can consume you. Benefit: Coaching employees to communicate more effectively with their managers will make them less dependent on you. Action: Learn coaching tips ...
Issue: This is prime office-pool season: the Super Bowl, followed by the NCAA basketball tournament. Risk: Betting pools can sap productivity, but the real danger comes from compulsive gamblers on ...
Issue: Poorly managed disability-management programs and rising costs can reduce your organization's profits. Benefit: By making disability programs more efficient, you boost the bottom line and your stature in the ...
Issue: In this election year, politics will become a hot topic around the water cooler.
Risk: Retaliating against employees for their off-site political activities or comments can run you into ...
Issue: The media's growing interest in HR and workplace issues. Benefit: By gaining publicity for your organization, you can aid recruitment efforts and earn kudos from top brass. Action: ...
Issue: How to avoid the often-overlooked liabilities of using interns in your workplace. Risk: Courts view interns the same as employees, as "agents" of your organization. Plus, you face extra ...