Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Issue: Choose the software that best suits your organization's needs. Benefits: Involving managers in the evaluation process not only helps you find the most appropriate software, it prompts them to ...
Issue: What you don't say in a job-offer letter may be just as important as what you do say. Risk: Fired employees may try to use poorly written job-offer letters ...

To see how well your company deals with customers' orders, questions and problems, invest an hour each month "walking in their shoes."

When meeting with your accountant this tax season, don't be surprised if he or she tries to sell you on a new benefit-
management program or other service.

U.S. workers have stayed put, waiting out the recession. Now, 40 percent of workers plan to change jobs this year, according to a Careerbuilder.com survey. Some tips to lure the best:

Small businesses spend a lot of time and money on employee training, but they rarely measure their return on investment (ROI). And while it's not easy to measure your training ROI, it's important to make sure the money you're spending actually boosts the bottom line.

Companies usually are liable for injuries caused by workers who are "acting within the scope of employment." You're not liable when they cause injuries on their own free time. But what about gray areas, when workers run personal errands while on company business?

You know that some employees slack off at work by cruising the Web. But did you know that some Web sites actively encourage it—and give users ways to deceive their bosses?

It's not a topic you can ignore anymore.

Before employees begin leave for jury duty, ask them to show you a summons or other proof of service. Don't just take their word for it.