Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

You want to squeeze the most value from your technology training dollars. But short of gazing into a crystal ball, you aren't quite sure how to predict your future training needs. Try this step-by-step approach to identify the best areas to invest your training dollars.
Issue: Prove that dollars spent on training employees represent money well spent. Risk: Going out on a limb without convincing proof. Action: Use free online tools to help you ...
Issue: You probably track several HR-related numbers, but are you sure you're tracking the right ones? Benefit: By tracking the right metrics, you enhance your perception as a strategic partner. ...
As a manager, you need to let employees express their religious beliefs while, at the same time, making sure those expressions don’t infringe on the rights of co-workers or the organization. That task is more difficult than ever. Why? Employee claims of religious discrimination in the workplace have nearly doubled in the past decade. The [...]
Chances are, at least one employee you know suffers from a drug or alcohol problem. In fact, according to the National Institute on Drug Abuse, 6 million people regularly show up for work while under the influence. If you suspect one of your employees has a problem, don’t immediately confront the employee or insist that [...]

What to do when passing confidental information.

Generally, you don't mind conducting semiannual reviews in the claims-processing department you supervise, except when Cassidy comes in with her tired old complaints about how everyone else gets an easier ride ...
We've said many times that the first step in an effective performance management process is developing a performance plan for each employee. And you know you should involve your employees in setting the specific work goals that make up that plan.

Merchandise motivates sales staff more than cash because it offers "trophy value," a constant reminder of the achievement, says a new Incentive Federation survey of executives from small and large businesses.

"That's the last straw. You're fired."

You may have said those words yourself, but unless you've correctly documented the fired employee's "earlier straws," you may be opening up yourself for a lawsuit.