To see how well your company deals with customers' orders, questions and problems, invest an hour each month "walking in their shoes."
Leaders & Managers
From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.
Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.
When meeting with your accountant this tax season, don't be surprised if he or she tries to sell you on a new benefit-
management program or other service.
U.S. workers have stayed put, waiting out the recession. Now, 40 percent of workers plan to change jobs this year, according to a Careerbuilder.com survey. Some tips to lure the best:
Small businesses spend a lot of time and money on employee training, but they rarely measure their return on investment (ROI). And while it's not easy to measure your training ROI, it's important to make sure the money you're spending actually boosts the bottom line.
Companies usually are liable for injuries caused by workers who are "acting within the scope of employment." You're not liable when they cause injuries on their own free time. But what about gray areas, when workers run personal errands while on company business?
It's not a topic you can ignore anymore.
Before employees begin leave for jury duty, ask them to show you a summons or other proof of service. Don't just take their word for it.
You’ve now got the staff to do the work you once did yourself, but you’ve been a workhorse for so long that you don’t know how to steer the team.