Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

As a manager, you need to let employees express their religious beliefs while, at the same time, making sure those expressions don’t infringe on the rights of co-workers or the organization. That task is more difficult than ever. Why? Employee claims of religious discrimination in the workplace have nearly doubled in the past decade. The [...]
Chances are, at least one employee you know suffers from a drug or alcohol problem. In fact, according to the National Institute on Drug Abuse, 6 million people regularly show up for work while under the influence. If you suspect one of your employees has a problem, don’t immediately confront the employee or insist that [...]

What to do when passing confidental information.

Generally, you don't mind conducting semiannual reviews in the claims-processing department you supervise, except when Cassidy comes in with her tired old complaints about how everyone else gets an easier ride ...
We've said many times that the first step in an effective performance management process is developing a performance plan for each employee. And you know you should involve your employees in setting the specific work goals that make up that plan.
Diplomacy is a quality that can help front-line managers be more effective — and get ahead. How diplomatic are you? Take this quiz and find out:
Noncompete agreements are easier signed than enforced. So your noncompete restrictions must give the person a "reasonable opportunity" to pursue a livelihood in his or her chosen field.
What's considered ...
"The ability to think and act on your feet. The talent to respond to changing circumstances. The facility to change circumstances to fit needs. Superior idea generation and brainstorming skills. Speed and flexibility in crisis management. Spontaneity ... " Does this sound like a recipe for your team's success?

"That's the last straw. You're fired."

You may have said those words yourself, but unless you've correctly documented the fired employee's "earlier straws," you may be opening up yourself for a lawsuit.

Maintaining a performance file or log may sound time-consuming, but the time is well worth it at the end of an employee's review period. Rather than relying on memory, you can refer to a long list of concrete examples. Evaluating performance becomes as easy as adding up the numbers.