Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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You hang your coat on the rack and glance at your inbox. Sure enough, there's the product satisfaction survey Ishmael conducted for you. As you expected, it's an immaculately prepared report, neatly bound, with evidence of Ishmael's effort and expertise on every page. Unfortunately, it took two weeks of his time—far more than it's worth.

Successful leaders seek out the advice and experience of those they supervise and engage them in the decision-making process. Most employees clearly prefer participa­tive leadership, but it isn't an easy skill to master. Here are some point­ers to help you stay on track.
You can boost the skills of your work­ers through a time-tested approach: apprenticeship. This helps newer employees benefit from those who have valuable skills and experience to share.
Uncover your negotiation opponent’s hidden agenda, with this classic sales question:
Determine who the real contributors are by asking individual team members for their confidential views
Leaders see opportunity in every adversity. The cure may well outlast the disease.
Like Gideon in biblical times and Coretta Scott King in our own, actor Michael J. Fox wasn’t exactly thrilled about his call to leadership. Famous for playing boyish roles in Back to the Future movies and the TV show Family Ties, Fox never would have begun championing research on Parkinson’s disease if he hadn’t been diagnosed with it himself at age 30.
It wasn’t merely Lawrence Summers’ perceived arrogance and abrasiveness that sank his presidency at Harvard University. Large structural changes in higher education—including the rise of science and technology—also contributed to his downfall. Here are a few actions Summers could have taken to shore up his standing:
Build trust among your people by stressing the seriousness of the problems that lie ahead of them.
A survey for a forthcoming book, Business at the Speed of Molasses, found that people feel more motivation, energy and enthusiasm if they think their employer’s core values are “crucial and part of everything we do.” Here are 9 questions to test the strength of your team’s belief in your organization’s core values:
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