Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

When it comes to enforcing your organization's dress code, consistency is the name of the game.
As the following case shows, you can't prevent employees from wearing union-related shirts, hats ...
Whether you take responsibility for on-the-job training, or hand it over to the most senior employee, or trust every team member with training, you need to make sure you're all well-prepared to support efficient and effective learning.
As part of your performance reviews or progressive discipline process, you probably ask for the employee's signature to acknowledge the issues discussed and actions taken. What if that document is likely ...
Imagine you're newly assigned to lead a critical unit within your organization — only to discover a long backlog, high turnover, high absenteeism, and low morale. That's what happened to Eunice ...
Make sure you train employees how to lodge work-related complaints with the company. The benefit: A clear complaint procedure provides a defense if employees lodge informal complaints outside of your process. ...
With today's workers feeling the strains caused by higher performance requirements, greater responsibilities, and more frequent downsizings, it's important for managers to be able to identify and deal with burnout.
THE LAW. While you're not required to conduct exit interviews with departing employees, federal employment laws do govern how you must handle certain information heard during such meetings.
For ...
Although flexible scheduling sounds great in theory, in practice it can sound like this: Managers regretfully say, "I'd like to help, but ..." Employees complain, "You promised I wouldn't have to come in?" Co-workers bitterly remark, "How come we're stuck here while they get to work at home?"
Issue: Are your employee-leave policies too stingy, too generous or just right?
Benefit: Knowing how your organization compares to others helps you attract and retain top employees.
Action: Review ...
Somewhere along the line, you will en-counter poor-performing employees who whine, assign blame, watch the clock or drag down morale. These types might improve with counseling, but the odds are they won’t. Why, then, might you hesitate to fire such people? Here are four lousy excuses for not imposing proper discipline: 1. “I need him.” […]