Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Can’t follow what the younger members of your staff are talking about? Here’s a quick sampling of business buzzwords:
It remains to be seen whether rap superstar Jay-Z will succeed in his leap to president of Def Jam Recordings, but young leaders can take a few ideas from his first year on the job.
As decisions become more critical, the temptation to waffle becomes greater. So, even previously decisive leaders begin to refer decisions to other people or allow problems to resolve themselves. Use these strategies to stay decisive:
In a crisis, U.S. Secretary of State Condoleezza Rice remains almost serene.
When conflict erupts among your people, it’s often sparked—believe it or not—by a clash of social identities. These strategies may help:
In his latest book, Why Decisions Fail, scholar Paul C. Nutt analyzes 15 disastrous courses of action, from Ford’s defense of the flammable Pinto to Disney’s ill-advised theme park in France. In every one, leaders made clearly identifiable mistakes that the rest of us can avoid.
If you’re in the habit of glossing over problems to help things run smoothly, check out these cases of how telling the hard truth paid off:
People at varying levels of authority had to make many decisions as Hurricane Katrina bore down on the Gulf Coast. Unfortunately, too many opted to follow the chain of command instead of doing what had to be done.
Generations ago, they were called commandos or rangers. Today, they’re called “special ops.” Throughout history, special ops units have adhered to the philosophy of daring to do the impossible to achieve the extraordinary. How do you employ special ops? Apply the six principles of special ops:
If you’ve ever caught yourself saying— a bit defensively—“I was just being honest,” rest assured that you’re not the only person to have offended a colleague, customer or staff member with your candor. But effective leaders smooth out the rough edges of their candor, with these techniques: