Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Issue: Often, the key to succeeding in your job is persuading people to do what you want them to do, without resenting you for it.
Benefit: Using guilt, in a ...

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When it comes to handling employee complaints of unfair treatment, you'd better have a policy and a procedure in place to handle retaliation claims.
That's the $520,000 message a federal ...
Employees who are competent, yet complacent pose a challenge to many front-line managers. Sometimes, it's best (and easiest) to chalk their lack of drive up to personality and leave it at that. But managers need to get their people to work at their full potential.
When employees suffer health problems that affect their work and could trigger ADA protection, you should start the interactive process and explore possible accommodations. But make sure your supervisors know not ...
You're the operations supervisor of a plant in a rural area where people know each other well, and you and your people enjoy the friendly atmosphere that prevails on the plant floor. The problem is, some people have been taking advantage of that atmosphere. And they aren't even employees ...
Look around. Have you developed the habit of rewarding what your team starts, not what it finishes?
If you, as a leader, can learn anything from the Enron scandal, perhaps it’s what behavior to look for in a corrupt leadership hierarchy.
When training supervisors, stress that they must work harder to prevent workplace intolerance toward employees with physical or mental impairments.
Reason: More courts are allowing employees to use
the ...

Even if your co-workers are your only customers, applying the principles of great customer service will allow you to sell your skills at a premium price.