Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Intuit founder Scott Cook’s first rule: “Be humble about your importance, about how many answers you know and about how much you don’t know (which is always more than you think).”


While still a saleswoman (and a great one, at that), Mary Kay Ash drew up a list of pros and cons about the companies she’d worked for. Realizing that the list of positives composed a business plan for her dream company, she founded Mary Kay Cosmetics.
Whether you’re pitching a proposal, recruiting an employee, leasing space or seeking capital, you’re constantly bargaining with others.
Whether you court clients or answer to bosses, use this schedule from consultant Andrew Sobel to form your master leadership plan:
If your organization pared back during the economic slide, you may be joining other employers that are rebuilding their staffing levels.
More employers expect to pick up the hiring pace ...
Issue: HR specialists can become emotionally hooked on solving employees' problems. Risk: Resulting emotional overload can sap your time, your energy ...
As New York City mayor, Rudolph Giuliani at least twice found himself considering evenly matched candidates vying for the top spot of an important job. Here’s how he chose without losing good people:
Chances are your new hires get at least some on-the-job training from experienced, high-performing team members. Those same veterans are also often the employees who are chosen to attend advanced training programs, and then asked to share their new knowledge with their colleagues. But are they good trainers?
Almost every organization, regardless of industry, views excellence in customer service as essential to its success. Those customers may not be outsiders: "internal customer service" has become just as important to managers and team leaders.
If you're involved in termination decisions, don't always take supervisors' comments at face value. Consider doing your own investigation before taking action. Your goal is to independently verify the information you're ...