Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Break a negotiation deadlock by saying “In other words …,” then restating the other person’s position.
Make better decisions by devoting more time to understanding the viewpoints of those who don’t agree with you
It would have been easy for helicopter pilot Hugh Thompson Jr. to fly away from the scene of carnage. But he and his crew—appalled when they came upon their fellow U.S. troops killing civilians in the Vietnamese village of My Lai— landed their helicopter between the shooting soldiers and fleeing villagers, pointed their guns at the Americans and told them to stop firing.
So, can leadership be taught? Jay Conger, executive director of the University of Southern California’s Leadership Institute, had his doubts. He embarked on a two-year study to find out.
Avoid falling prey to the most common lie leaders tell themselves
Prepare for the next crisis— or opportunity—by employing “active waiting”:
Short-circuit team paralysis by empowering more people throughout the ranks to make decisions on their own
Maintain your effectiveness as a leader by resisting the temptation to flatter people, withhold information, lie or exaggerate past successes
Encourage “break the mold thinking” by asking team members to interview 10 people outside your organization about the challenges you’re facing
It remains an irony and a mark of Chief Joseph’s leadership that, although he carried no authority over anyone except his own small tribe, everyone considered him the great chief of the prosperous Northwest tribes known as the Nez Perce. Through broken treaties and broken promises, Joseph still stands as an icon of bravery, compassion and leadership.
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