Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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When conflict erupts among your people, it’s often sparked—believe it or not—by a clash of social identities. These strategies may help:
In his latest book, Why Decisions Fail, scholar Paul C. Nutt analyzes 15 disastrous courses of action, from Ford’s defense of the flammable Pinto to Disney’s ill-advised theme park in France. In every one, leaders made clearly identifiable mistakes that the rest of us can avoid.
If you’re in the habit of glossing over problems to help things run smoothly, check out these cases of how telling the hard truth paid off:
Generations ago, they were called commandos or rangers. Today, they’re called “special ops.” Throughout history, special ops units have adhered to the philosophy of daring to do the impossible to achieve the extraordinary. How do you employ special ops? Apply the six principles of special ops:
If you’ve ever caught yourself saying— a bit defensively—“I was just being honest,” rest assured that you’re not the only person to have offended a colleague, customer or staff member with your candor. But effective leaders smooth out the rough edges of their candor, with these techniques:
People at varying levels of authority had to make many decisions as Hurricane Katrina bore down on the Gulf Coast. Unfortunately, too many opted to follow the chain of command instead of doing what had to be done.
Issue: Employees who are negatively affected by workplace discrimination can file lawsuits, even if they aren't the targets.
Risk: The EEOC is encouraging such whistle-blower suits, which opens a new ...
Whatever the reason for an employee's isolation from the rest of the group, you can't afford to let it continue. Your team's overall performance depends on your ability to help all team members feel comfortable enough to do their best.
In enterprises from Yahoo! to the Boston Red Sox, the reins of power and success are in the hands of managers young enough to be the grandchildren of their subordinates. How does this impact you and the team? Some advice from the pros:

"What do you mean I have to work on the floor today?" Margie asked sharply. "I have this project you gave me, remember?" Hank sighed heavily. "I know, but Mr. Banks denied our request for temporary help. With Rosanna and Martha out, we need all hands. I'm going to be out there, too."