Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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The next time you face an emergency situation, work through these four steps:
Ever wondered how leaders lift their people out of a disheartening situation? Here’s the key: Offer them a reputation they’re proud to uphold. Example: In June 1940, Great Britain suffered a defeat to the Nazis at Dunkirk. After that demoralizing loss,Winston Churchill addressed the House of Commons. Here’s part of what he said:
K’ang-hsi, who ruled China from 1661 to 1722, was a formidable leader who held direct authority over courts, infrastructure, military defense and nearly everything else in his immense empire. Yet, when it came to judging whether his ministers were doing their jobs, he applied just one yardstick:
The earlier you face a crisis and make difficult corrections, the better. Just ask Robert Hass, who took over as CEO of Levi Strauss & Co. in 1989.
Even if you lack formal authority, you can still practice what business professor and researcher Robert E. Kelly calls “small-L leadership” by bringing people together to complete a job.
Can’t follow what the younger members of your staff are talking about? Here’s a quick sampling of business buzzwords:
It remains to be seen whether rap superstar Jay-Z will succeed in his leap to president of Def Jam Recordings, but young leaders can take a few ideas from his first year on the job.
As decisions become more critical, the temptation to waffle becomes greater. So, even previously decisive leaders begin to refer decisions to other people or allow problems to resolve themselves. Use these strategies to stay decisive:
In a crisis, U.S. Secretary of State Condoleezza Rice remains almost serene.
When conflict erupts among your people, it’s often sparked—believe it or not—by a clash of social identities. These strategies may help: