Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Granite Rock, maker of natural stone products, doesn’t accept product returns. Yet, the Watsonville, Calif.-headquartered company pleases every customer. How is that possible?
Notre Dame University football coach Charlie Weis met in September with a very sick 10-year-old named Montana Mazurkiewicz. Weis asked the boy if he could do anything for him. He asked to call Notre Dame’s first play in Saturday’s game.
You may not realize it, but you use physical signals to “read” people’s thoughts. You often can tell if people are lying to you, for example. As you listen to their words, also listen for:
Sharpshooter Annie Oakley was reserved, competitive, rational, and a consummate performer. But none of that quite explains how she showed absolute calm during shooting competitions. Her first biographer, Courtney Ryley Cooper, asked Oakley’s protégé, Johnny Baker, about it. Here’s what he had to say:
In 1964, the “suits” at NBC thought that, unless its questions were dumbed down, the new daytime TV game show Jeopardy! would die a quick death due to poor ratings. The show was too highbrow to appeal to mass audiences, they said.
Staff members can’t make decisions that fit the organization’s practices without knowing the rules.
Ockham’s Razor (also known as the “Law of Parsimony”) is a principle that states that the simplest solution to a problem, not the most complicated, is always best. Examples:
If the people at your new job are ridiculously happy to see you, beware. You’ve just inherited a big mess. As early as the interview stage, you may see warnings. Look for problems like these:
Over recent decades, the thinking has held that leaders should be evaluated solely on performance, usually defined as financial performance. Now, several Harvard researchers say that providing meaning and purpose for employees is an equally important gauge of leadership.
You probably think you know your “people people.” They’re the nurturers, the team players, the diplomats. In truth, that ain’t the half of it. Researchers studied the psychological tests of more than 7,000 professionals and identified four aspects of “relational” work: influence, interpersonal facilitation, relational creativity and team leadership. Here’s what it means: