Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Job reviews shouldn’t be paper-moving programs that return zero value. Here are five symptoms that warn of trouble in a supervisor’s appraisal process, according to Joan Rennekamp, HR pro at the Denver law firm of Rothgerber, Johnson & Lyons: 1. Employees are unpleasantly surprised by the ratings. Performance appraisals shouldn’t contain surprises. They should be […]
It happens to top male managers with the best of intentions: You evaluate a poor-performing female employee and, instead of citing her problems straightforwardly, you unknowingly ignore or soft-pedal them. This is a fairly common problem. Research indicates that male managers give female employees performance reviews that are not as forthright as those they give […]
Several applicants over age 40 complained to the EEOC about age bias after they were turned down for admission to a maritime training apprenticeship program. The EEOC sued the program and ...
As part of his age-bias lawsuit, James Halloran claimed that his employer's HR director signed Halloran's signature to the bottom of a negative performance review. At trial, the company admitted to ...
When training supervisors, stress that they must work harder to prevent workplace intolerance toward employees with physical or mental impairments.
Reason: More courts are allowing employees to use
the ...

Even if your co-workers are your only customers, applying the principles of great customer service will allow you to sell your skills at a premium price.

Managers may want to "get tough" on employees who have given them trouble in the past. But, as the following case shows, employees can sue for retaliation if they can prove ...
We've all dealt with office martyrs who choose to do things the hard way. They put in long hours and much labor on simple tasks that could be handled quickly.This sort of game can be a real drag on your team's productivity and morale. Try the following strategies for making your team a martyr-free zone.
Telecom giant Cingular settled a Labor Department audit last month by paying $5.1 million in back wages to more than 25,000 customer-service reps and agreeing to create a new time-reporting review ...
As a manager, you need to orient new hires by pointing them toward success and letting them know how to get there. Something this important shouldn't go unplanned. Some basics: