Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Both Rob and Lisa are good employees, and Maurice knew that when he hired experienced people, he gained access to new ideas. He didn't want to discourage them from sharing those ideas—just to understand when and how they should do so. Here's what Maurice told them:
Surveys often tell us that a full day, or more, of each employee's work­week ends up being unproductive. While it's easy to claim that work­ers are goofing off, smart managers know that they, not their employees, have the most direct impact on team productivity and efficiency. Take this quiz to see how your approach mea­sures up.
What is the business world going to be like in the future? Not tomorrow, but in 15 years or so?That's the subject of a recent report out of Australia, con­ducted by Boston Consulting Group for a government workforce-develop­ment effort, looking at the skills senior managers will need in 2020.
Kathy and Alan have drifted into a common work­place scenario, where they don't communicate like adults about the work to be done. Instead, they bargain like kids, or like parents and kids—they take turns making demands and then giving in to each other. This cycle of bargaining includes a large element of manipulation, and it's very stressful for everyone involved.
Workplace bullying has in recent years been the focus of vocal and highly organized campaigns to stop it, by passing new laws and building public awareness. It's become a big and visible issue in many workplaces. Here's some advice for managers:
The IRS can hit you with dozens of different penalties if you fail to follow the letter of the tax law. They’re often arcane and difficult to understand. And although many of the penalties are relatively small on their own, they can add up quickly. So, a single mistake could snowball into hundreds or thousands of dollars.
“I’m from the government, and I’m here to help.” It may be the punch line to an old joke, but it can also be a valuable message that small business owners overlook.
Break a negotiation deadlock by saying “In other words …,” then restating the other person’s position.
Make better decisions by devoting more time to understanding the viewpoints of those who don’t agree with you
It would have been easy for helicopter pilot Hugh Thompson Jr. to fly away from the scene of carnage. But he and his crew—appalled when they came upon their fellow U.S. troops killing civilians in the Vietnamese village of My Lai— landed their helicopter between the shooting soldiers and fleeing villagers, pointed their guns at the Americans and told them to stop firing.
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