Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Here are a few precepts, drawn loosely from the Lewis and Clark expedition, of maintaining a realistic optimism while leading your team into the unknown:
In all, the Coast Guard evacuated about 33,500 people after Katrina, six times as many as it did in all of 2004. The sheriff of St. Bernard Parish says the Guard was the only federal agency to provide any significant help for a week. When officials came down from Washington and asked the sheriff how he’d fix FEMA, he told them to blow it up and give the Coast Guard what it needs. So how did an agency with relatively modest resources rescue so many?
Allen Dulles, the master spymaker who headed the CIA during the Eisenhower years, liked to tell the story of an important phone call he once refused to take.
Learning new stuff is hard, so people look for someone to guide and support them through the chaos. If they don’t see that support, they’ll drag their feet. In response, the leader repeats the logic behind the change, pushes harder, tries pep talks, then anger and threats. Finally, his people shut down. Here are three ways to avoid that cycle so your people trust you enough to accept the change.
The critical goals you set at age 20—and 30—may no longer apply. Yet, many of us still carry around goals we set years ago. To refresh your goals:
Many people don’t have a clue about the difference between “mission” and “vision.” In fact, most use the terms interchangeably. So, let’s take a hard look at these two words.
Maintain your people’s respect even when they don’t agree with you.
Increase your visibility by agreeing to view presentations at other people’s locations.
Start new alliances on the right foot by discussing your values early on.
Cultivate your most vital business relationships by making one phone call for every five e-mail messages to those contacts.
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