Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Managers may want to "get tough" on employees who have given them trouble in the past. But, as the following case shows, employees can sue for retaliation if they can prove ...
We've all dealt with office martyrs who choose to do things the hard way. They put in long hours and much labor on simple tasks that could be handled quickly.This sort of game can be a real drag on your team's productivity and morale. Try the following strategies for making your team a martyr-free zone.
Telecom giant Cingular settled a Labor Department audit last month by paying $5.1 million in back wages to more than 25,000 customer-service reps and agreeing to create a new time-reporting review ...
As a manager, you need to orient new hires by pointing them toward success and letting them know how to get there. Something this important shouldn't go unplanned. Some basics:
It wasn’t Babe Ruth’s ghost that the Boston Red Sox had to overcome. It was the curse of bad management.
Every leader absorbs important lessons that propel him or her from follower to leader. Here are nuggets of wisdom that several celebrities say helped them reach the top:
Last week, your right-hand person lost a million-dollar account, apparently because he failed to follow up after a customer complained. Do you forgive him or show him the door?
Thomas Edison wanted smart, practical men to help run his empire of inventiveness. (As far as we know, he never hired a woman.) So, he devised a test to measure each applicant’s breadth of reading and knowledge.
“Winnie the Pooh” creator A. A. Milne also wrote serious works of fiction. Yet, his greatest success came from the Pooh books he wrote for his son. Milne considered himself a failure because he didn’t achieve fame the way he wanted.
The 9/11 Commission’s report on how the United States could have prevented the terrorist attacks on the World Trade Center and the Pentagon represents a masterpiece in organized thinking.