Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Beware when renegotiating a deal that’s gone south.
Set an example even while you’re on vacation.
Build good will with your people by engaging them in personal chats.
Actor Jamie Foxx endured plenty of hardship growing up, including abandonment by his parents. But loving grandparents raised him and, later, famous entertainers mentored him. His take on leadership:
When Thomas Neff and James Citrin were interviewing 50 CEOs and company presidents for their book Lessons From the Top, they decided they would ask all of them to name the greatest leadership lesson they had learned from reading the books by Peter F. Drucker. Here are five lessons that topped the list:
Front-line managers make a tremendous difference in turnover, costs, quality, safety and innovation, not to mention overall performance. They’re the people who keep customers happy and keep small glitches from widening into disasters. First-level leaders need to understand the whole organization, yet they rarely are let in on the big picture. Every one of your front-line leaders should be able to answer “Yes” to these questions:
Sports legend Bobby Jones made up his mind in 1930 to do what no other person had ever done … or has done since: Win all four major tournaments—the British Amateur, the British Open, the U.S. Open and the U.S. Amateur—in the same year. Then, he figured, he’d quit, set up for life.
Keep your mind sharp by feeding it new “software” to run.
While even the best leaders aren’t perfect decision-makers, it’s still true that a wrong decision is different from a bad decision.
Some 100 years ago, Nellie Taft, first lady to President William Howard Taft, showed leadership in many ways, large and small.