Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Every day is filled with interruptions, ringing phones and a flood of incoming information. Yet, certain events each day are different from everything else. They’re opportunities. Unless you’re on the lookout for them, they pass you by. To catch them:
Private conversations alone can’t mobilize your people to execute a strategy. To initiate a conversation that matters, make sure it covers these bases:
Issue: Establishing quantifiable criteria for making hiring decisions.
Risk: Applicants have an easier time winning hiring-bias lawsuits if they can point to weaknesses in your stated reasons for hiring.
...
Issue: You know how to help employees who are fired or laid off. But HR people often forget those principals when facing that
problem themselves.
Benefit: With proper planning ...
Workplace violence has gone far beyond the stereotype of the disgruntled postal worker. No workplace is immune. In fact, each week, an average of 20 employees are killed and about 18,000 are assaulted on the job, according to government statistics. What triggers on-the-job violence? The top reasons: personality conflicts, work-related stress, family or marital problems, […]
Issue: Often, the key to succeeding in your job is persuading people to do what you want them to do, without resenting you for it.
Benefit: Using guilt, in a ...

Cut way down on your keystrokes, with these Outlook tools that let you mine information that's already in your files.

When it comes to handling employee complaints of unfair treatment, you'd better have a policy and a procedure in place to handle retaliation claims.
That's the $520,000 message a federal ...
Employees who are competent, yet complacent pose a challenge to many front-line managers. Sometimes, it's best (and easiest) to chalk their lack of drive up to personality and leave it at that. But managers need to get their people to work at their full potential.
When employees suffer health problems that affect their work and could trigger ADA protection, you should start the interactive process and explore possible accommodations. But make sure your supervisors know not ...