Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Make every person you meet feel exceptional by being consistently energetic and attentive.
Avoid the stress that procrastination brings by starting a high-stakes task today.
Try setting up recommendation teams for high-level endeavors.
Effective leaders are steady and unperturbed by daily frustrations. They have what students of Zen Buddhism call an “unmoving mind.”
Never enter a high-stakes negotiation without what negotiating expert Kathleen Kelley Reardon calls BATNA: Best Alternative To a Negotiated Agreement.
Measure yourself against the following traits:
During the Civil War, Confederate Col. John S. Mosby used aggressiveness and surprise to keep Union troops off balance.
Nobody talks about it, and it’s against the rules of virtually every employer, yet the practice thrives: It’s called making “homers”: items or work produced on company time for personal use. Harvard Business School assistant professor Michel Anteby has explored the practice by interviewing retired French metalworkers. He found that leaders of all stripes—managers, supervisors, executives—know about homer-making, and most ignore it. But why?
Assess the bottom line and culture of your organization to keep it healthy. Here are the questions you’ll need to answer and the steps you’ll take, divided into four key parts:
During the poisoned-Tylenol crisis of 1982, Johnson & Johnson incurred a vast financial loss by asking stores to destroy their Tylenol inventories. Compare J & J’s response to that of Johns-Manville Corp., which refused for years to admit that the asbestos it produced was killing people.