Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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If you’ve ever caught yourself saying— a bit defensively—“I was just being honest,” rest assured that you’re not the only person to have offended a colleague, customer or staff member with your candor. But effective leaders smooth out the rough edges of their candor, with these techniques:
People at varying levels of authority had to make many decisions as Hurricane Katrina bore down on the Gulf Coast. Unfortunately, too many opted to follow the chain of command instead of doing what had to be done.
Retaliating against employees for filing harassment complaints is an obvious no-no. But that doesn't mean employees automatically earn a "Do not touch" label ...
You can't stop employees and low-level supervisors from comparing notes and speculating about management's motivations; the right to complain is practically ...
Issue: If an employee believes a boss's order is illegal, she can refuse to do it. And you can't punish her for that defiance.
Risk: You could run afoul of ...
Issue: Employees who are negatively affected by workplace discrimination can file lawsuits, even if they aren't the targets.
Risk: The EEOC is encouraging such whistle-blower suits, which opens a new ...
Whatever the reason for an employee's isolation from the rest of the group, you can't afford to let it continue. Your team's overall performance depends on your ability to help all team members feel comfortable enough to do their best.
In enterprises from Yahoo! to the Boston Red Sox, the reins of power and success are in the hands of managers young enough to be the grandchildren of their subordinates. How does this impact you and the team? Some advice from the pros:

"What do you mean I have to work on the floor today?" Margie asked sharply. "I have this project you gave me, remember?" Hank sighed heavily. "I know, but Mr. Banks denied our request for temporary help. With Rosanna and Martha out, we need all hands. I'm going to be out there, too."

Even the best employees have their misunderstandings and mistakes, and smart managers know that ignoring such natural events can turn them into team performance toxins. Here's how to maintain a healthy communication environment and get over any resistance to confront employees.