Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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When you work together, it's easy to become friends. When you become the manager, those relationships change.
A few weeks back, Daphne, who's had the same job title for more than 10 years, finally expressed an interest in applying for a higher-level position, and asked for your support. The only problem was that she had no real qualifications for the job ...


An increase in laptop thefts—plus several new state laws on data-theft disclosure— are causing employers to establish tougher security policies for employees’ laptops, PDAs and other tech devices.
To be a good leader, follow these tips:
If it hadn’t been for San Francisco investment banker Thomas Weisel, the cyclist who whipped cancer may never have raced again.
Wilbur and Orville Wright shunned guesswork so much that they always started with information-gathering and followed it with a discussion of these questions:
Researchers have uncovered the motivations behind why employees stay loyal to their employers. Here are the top 18:
Benjamin Franklin managed to set up America’s first publishing chain, public library, fire department and nonsectarian university; plus “discover” electricity; invent bifocals, a stove and daylight-saving time; map the Gulf Stream and write the first national best-seller. What principles drove him?
U.S. Army Capt. Ian Fishback caught hell for trying to stop the torture of prisoners in Iraq. But he earned the respect of the world for adhering to the West Point creed: Duty, Honor, Country.

Earn customers’ loyalty by rescuing them from “the runaround.”

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