Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Take a customer-service tip from Rob Bell.
Managers are often maddened when employees blame co-workers when things go awry. Here's the strategy one manager used to deal with an employee's buck-passing:
It didn't take a psychic to figure out that Aura and Viktor were attracted to each other. They have the same interests, mutual friends, similar goals. So you, their manager, were not surprised to learn they were dating ...
Keep an open mind in investigations;
juries will punish 'kangaroo courts'
When investigating a sexual harassment complaint, don't rush to judgment, and don't allow supervisors to sidestep any steps ...
There's almost always room to improve the way you work. And if you involve your team members from the outset in the process of change, it'll be more likely that the team will accept and embrace the outcome.
Your organization counts on its supervisors to motivate employees. But that doesn't give supervisors free rein to use whatever tactics necessary. As the following case proves, you have the right, and, ...
The U.S. Supreme Court opens its new session Oct. 4, but so far, employment issues are taking a back seat to cases ranging from juvenile executions to wine trading. Expect the ...
Issue: How to succeed at work, stay sane and still get home on time. Benefit: By seizing control over your day, you boost your value to the organization and advance ...
Issue: Employees have great ideas every day. Is your organization tapping into them? Benefits: A properly managed suggestion program can improve morale, increase ...
Issue: Common misconceptions exist about how to handle employees returning from injury leave. Benefit: By looking deeper into these return-to-work myths ...