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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Congratulations! You’ve been appointed to lead your first team.
You know to criticize in private and praise in public. Let’s add a twist: If you’re teaching someone a new skill, do it in private.
Most employees don’t quit out of the blue. They exhibit warning signs. The question is whether you’ll notice before it’s too late.
As founder, chairman, CEO and president of Storage USA Inc., the country’s second-largest self-storage company with $250 million in revenue, Dean Jernigan understands how to create a team.
Your employee comes to you with a problem, and you’re ready to dish out advice. Wait.
You’re sitting across the desk from a peer or employee, discussing a problem you must work together to solve. Let the other person speak first.
Just because you’re having a bad day, that doesn’t mean it’s OK to say to employees, “Do it right the first time.”
Claims representatives at Farmers Insurance Exchange typically worked beyond 40 hours a week. But the company didn't cough up overtime pay because it said those workers were ...
If you use e-mail to ask an employee to do something, begin by explaining why.
You might think you’re a decent boss—the kind of boss you’d like to have—and you might be right. But get this: Your management style may drive your employees batty.