Begin every conversation geared toward problem-solving by identifying the problem and how it might be solved. Six questions should guide your actions.
Leaders & Managers
From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.
Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.
In 2011, Tim Cook replaced the late Steve Jobs as CEO of Apple. Since then, the 52-year-old has gradually established himself as a leader in his own right.
It’s hard to be a boss for the first time, but Dan McCarthy, the director of Executive Development Programs at the University of New Hampshire, has some tips to help you out.
Consigliere Bill Campbell, guru to Silicon Valley, played a key role in getting Apple’s iconic “1984” ad on the air to introduce the Mac during Super Bowl XVIII. Advertising Age calls that ad the best commercial ever made.
Even though Brad Smith, CEO of Intuit, oversees a workforce of about 8,000 people, he spurs innovation by getting out of the way. Rather than micromanage, he prods employees to think like entrepreneurs launching a business.
Arnold Hiatt was visiting Hong Kong in 1990 when he noticed a child wearing an unusual shoe. It closed with Velcro and had a loop on the back, allowing the child to pull it on easily. Within months, Hiatt’s Massachusetts company, Stride Rite, produced a similar model. Lesson: Watch and listen.
You give instructions, but people don’t follow your lead. The solution is to prepare so that you provide supportive, timely coaching. Follow these five steps to pave the way for effective coaching.