Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Town hall meetings become rote and boring because the presenters believe they are there to inform, instruct and then send people back to their desks. Too often people shuffle in, listen half-heartedly and shuffle out again knowing not much more than an hour before. Consider these tips before you stage another snore-fest.
One difference between successful supervisors and the ones who find their jobs exasperating is how well they inspire their employees.
After a Korean Air flight pulled away from the gate on its way from New York to South Korea, a flight attendant made a minor error in serving a first-class passenger.
During the 2002 baseball season, the Los Angeles Angels of Anaheim fell into a slump. Mike Scioscia, the manager, brought his team together by leveling with them.
Chick Hearn (1916-2002) was the legendary broadcaster of Los Angeles Lakers basketball games for 36 years. Generations of fans grew up listening to his play-by-play on the radio.
For the good of the company, a manager needs to spot them, recruit them and get the heck out of their way.
You can’t install a “defeat device” into hundreds of thousands of cars unconsciously. You’d have to be sneaky and deliberate, as Volkswagen was.

Leadership strikes some people as vague and hard to define. But for Ian Davis, it’s actually very clear.

Effective leaders often say that they won’t shoot the messenger. They just want the unvarnished truth.
Six tips to getting more from your staff.