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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Leaders with emotional intelligence rarely possess it by accident. Their high self-awareness lets them see cause-effect relationships between their feelings and their actions. To raise your awareness, keep daily notes of your actions—and the thoughts that led to those actions.
Stanford professor Bob Sutton regards leadership as an expression of comedy and tragedy. For instance, he has said that good leaders know when to be boring, vague, emotionally detached and authoritarian. In a recent interview, he was asked when boredom might be desirable.
Soon after John Heer joined North Mississippi Health Services as CEO in 2004, he decided to improve how his leadership team managed their employees. They evaluated each other on several qualities. In Heer’s case, his lowest rating was for listening. As a result, he began keeping “a listening log.”

In the early 1970s, Phil Romano owned restaurants in Florida. Amid a sputtering economy, he came up with an idea: He’d launch a club for professional women and give them a free dinner at the bar. He told them that men can network through many channels but women have fewer such opportunities ...

Because unemployment figures remain high, many employees stay put even if they dislike their jobs. If you manage people who seem detached, take these steps to en­­gage employees so they don’t sit and stew:
Keep your edge by keeping on the move ... Be a canary in the coal mine ... Give CO2 the boot.
A combat veteran of World War I, Lt. Gen. Jonathan Wainwright was posted to the Philippines in 1941. Forced to surrender after being overwhelmed by Japanese forces in the battle for Bataan Peninsula, he spent more than three years in captivity. He anxiously asked the commandos who finally found him what had been on his mind all that time: Was he considered a disgrace?

At Pixar, the people who make the products run the show. The home of “Toy Story,” “Cars,” “Finding Nemo” and “Monsters Inc.,” builds stories from the ground up, putting faith in its employees.

It’s tempting to face the unfamiliar head-on, but you have to think it through. Here’s how.

Leadership coach Peter Bregman has made a study of executive-level meetings. His assessment: Lose the PowerPoint presentations: “Everybody either nods off or argues,” he says.

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