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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Culture matters. It affects both performance and outcomes. A quick review of early American ­history shows a parallel between building a house then and building an organization now.

Everybody is happy to tell you about the importance of following your passion. Few let it lead their lives. A good example is Phoebe Snetsinger, the first person to see 8,400 species of birds, becoming a hero among birders while battling cancer.

No one—not even CEOs—can do it all without sound guidance and advice. In a recent Booz & Company study of CEO turnover, leaders explained how they learned what they needed to know, when they needed to know it.

Do you know why you do what you do? Knowing whether you’re doing something out of habit or conscious decision-making could be a powerful tool for your business. Here’s one illustration of that power:

After a diagnosis, patients at the Mayo Clinic meet with a team of specialists who help them understand what’s happening so they can decide about treatment together, says president and CEO Denis Cortese. This kind of teamwork is the stock-in-trade of Cortese, who won last year’s top leadership award from the National Center for Healthcare Leadership.

Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here's why.

Scott Thompson was ousted by Yahoo after the company found that Thompson had lied about his credentials. Was a résumé fib a big deal or a little one? Leadership blogger Wally Bock insists that a CEO should be held to the highest standards, and fudging on a résumé is hardly an unintentional act.
While it’s trendy for companies to tear down the corporate walls and declare all employees equal, new research in the journal Psychological Science says teams with built-in hierarchy are more productive than teams in which all people hold an equal amount of power.

It’s the rare CEO who demotes himself. Yet, that’s exactly what Twitter chief Evan Williams did two years ago, stepping down to focus on strategy while handing over the top job to Dick Costolo, an executive with greater business acumen.

To help your troops manage risk and change, help them access the information that will allow them to react well—and without fear—just like the Royal Marines, who have been trained to convert uncertainty (and fear) into well-defined risks.
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