Leaders & Managers
From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.
Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.
Good ideas aren’t hard to find. As long as you’ve got smart and creative people, there should be plenty of ideas. What’s hard is follow-through. Two examples: making the Rolling Stones album “Sticky Fingers” and Mick Jagger writing “Brown Sugar.”
Online shoe retailer Zappos is known for its knockout customer service. But CEO Tony Hsieh says his secret of success is really about his employees. “Our belief is that if you get the company culture right, most of the other stuff, like great customer service, will just happen.” That includes some unconventional ideas like paying new employees $2,000 to quit...
Managers can bring the most intelligent, creative people to their departments, but if the employees aren’t able to work as a team, the department’s productivity will suffer. If your team isn’t firing on all cylinders, it’s important to identify the reasons why … and what you can do to overcome the dysfunction.
Why did the industrial revolution begin in England, instead of, say, France or Germany? Two economists offer an explanation. They say the reason is Britain had more “tweakers”—skilled engineers and artisans who refined the signature inventions of the industrial age.
How does a top executive like Bob Pozen get it all done? Pozen has been a top dog at Fidelity and MFS Investment Management, as well as an attorney, law school professor, business school professor and author. His tips for extreme productivity:
Pete Sampras realized early in his tennis career that his opponent wasn’t beating him. Sampras was beating himself. It wasn’t just that he’d played badly, Sampras says now. “I also played without heart, which is a greater sin.” Later in his career, Sampras saw reality with rare objectivity. He lists five truisms as mostly fair and all realistic, starting with "You're only as good as your last win..."