Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Learn how to create health incentives that work.
Turn disengaged employees into company advocates.
Learn the steps to foster breakthrough ideas.
Here's how to create a great culture at your company.

If you are challenged with a cumbersome or outdated process within your department, what’s the best way to fix it? Undoubtedly, for expediency, you have created some workaround solutions, but there comes a point when a permanent fix is necessary. Before thinking about specific solutions, step back and do some preliminary homework. Here’s how to get started:

For more than 50 years, Disney has been known for the exceptional connection between its employees and guests. Creating and maintaining this bond is the subject of Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees by Doug Lipp, a longtime Disney leader and internationally acclaimed expert on customer service and change management.
You’ve seen it happen: A supposedly small-scale project grows steadily out of proportion, sucking in resources and making your team work exhausting hours with no end in sight.Before you know it, the project you’re charged with managing is managing you.  While you can’t predict when this will occur, you can take action to lessen its impact on the team.
Baseball hit bottom in 1976, and Mark Fidrych hit the top. For one season, and especially for one night, the 21-year-old rookie with the Detroit Tigers led the country’s fans back to baseball.
A leader’s most important job is making good decisions. Step back and improve yours: Consider several options, think objectively, be fair and curb your enthusiasm.
Few men in politics have been admired by both sides of the aisle. Former Secretary of State Colin Powell is one such man. In his memoir, It Worked for Me: In Life and Leadership, he offers up rules to live by.
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