Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Learn to take those first steps toward leadership alone ... Take Derek Jeter's advice on being bold ... Provide nuance where it's becoming desperately needed.

Chief executive Dan Akerson is making progress in steering GM toward a common vision and chipping away at the old bureaucracy. Here’s how Akerson is trying to turn things around.

Most business presenters overlook voice tempo. They don’t modulate their speed and wind up missing a golden opportunity to enhance the dynamism of their remarks.
Leading requires a range of behaviors. From supportive coaching to skeptical questioning, you need to spur others to perform at their consistent best. Adopt these four styles to lift others’ performance.
Learn how to create health incentives that work.
Turn disengaged employees into company advocates.
Learn the steps to foster breakthrough ideas.
Here's how to create a great culture at your company.

If you are challenged with a cumbersome or outdated process within your department, what’s the best way to fix it? Undoubtedly, for expediency, you have created some workaround solutions, but there comes a point when a permanent fix is necessary. Before thinking about specific solutions, step back and do some preliminary homework. Here’s how to get started:

For more than 50 years, Disney has been known for the exceptional connection between its employees and guests. Creating and maintaining this bond is the subject of Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees by Doug Lipp, a longtime Disney leader and internationally acclaimed expert on customer service and change management.
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