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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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At her death in 1980, Jacqueline Cochran held more speed, altitude and distance records than any other pilot in aviation history. But it wasn’t her precociousness that turned Cochran into a force in American history. It was her guts.
With his famous optimism, risk-taking and hatred of compromise, President Woodrow Wilson went for maximum outcomes. He failed big and won big.
One of the most tested models for changing behavior assumes five stages of change: pre-contemplation, contemplation, preparation, action and maintenance. The idea is not to hurry or skip stages. You need each stage to move to the next one.

Sometimes, leaders must resort to subterfuge. That’s what Samuel Adams and other colonists did to whip up hostility against the English in the late 1760s. One of Adams’ tools was a news service reporting the misdeeds of the British troops in Boston, cooking up charges true and false when the situation got bad enough to incite war.

Leaders with emotional intelligence rarely possess it by accident. Their high self-awareness lets them see cause-effect relationships between their feelings and their actions. To raise your awareness, keep daily notes of your actions—and the thoughts that led to those actions.
Stanford professor Bob Sutton regards leadership as an expression of comedy and tragedy. For instance, he has said that good leaders know when to be boring, vague, emotionally detached and authoritarian. In a recent interview, he was asked when boredom might be desirable.
Soon after John Heer joined North Mississippi Health Services as CEO in 2004, he decided to improve how his leadership team managed their employees. They evaluated each other on several qualities. In Heer’s case, his lowest rating was for listening. As a result, he began keeping “a listening log.”

In the early 1970s, Phil Romano owned restaurants in Florida. Amid a sputtering economy, he came up with an idea: He’d launch a club for professional women and give them a free dinner at the bar. He told them that men can network through many channels but women have fewer such opportunities ...

Because unemployment figures remain high, many employees stay put even if they dislike their jobs. If you manage people who seem detached, take these steps to en­­gage employees so they don’t sit and stew:
Keep your edge by keeping on the move ... Be a canary in the coal mine ... Give CO2 the boot.
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