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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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To get a mature business innovating again, treat customers (not yourself) as the boss, says former Procter & Gamble chief A.G. Lafley. After taking over in 2000 as chief executive, Lafley pursued innovation as a customer-driven process of product development that was consistent, replicable and predictable.

If you’re advising a new manager to succeed, start by establishing guiding principles. Groom your managers to evolve into dynamic leaders by helping them develop these four skills and attitudes.

Holly Graf was booted as commander of a warship in 2010 for “cruelty and mal­­treatment” of her 400-member crew. According to the inspector general, Graf was the closest thing the U.S. Navy has seen to a female Captain Bligh. How did the Navy miss her toxic behavior?

Managers spend a lot of time assigning tasks, then stressing about how employees carry out the tasks and whether each one is completed on time. Mavenlink is an app that makes project management a lot more convenient.

Some managers tend to evaluate team members based on their most recent positive or negative encounter. This hap­pens most often when a manager has no record of an employee’s performance over the past months or year. It’s not a good way to conduct a review, and it’s not fair to the employee. An increasingly popular and easily imple­mented solution is to create an employee performance log.

You probably wouldn’t be where you are professionally if it weren’t for an attentive boss who took an interest and recognized your special talents. Now it’s time to pass that favor along by recognizing and cultivating talent among your own employees. Here’s how:

With some 1.5 million Americans affected by Parkinson’s disease and about 60,000 new cases diagnosed each year, chances are you may manage someone with this motor system disorder during your career.
Career development appears at the top of many lists. Unfortunately, the lists tend to be focused on what employees desperately want but are not getting from their managers.
You can’t run your business in a bubble. As tempting as it may be to build an impenetrable barrier to keep you and your employees from sharing any information with your competitors, that strategy is shortsighted.

Rookie public speakers read from a written speech. They stand at the podium as if they’re glued there. They go on too long, and their presentations are filled with “ums” and “ahs.” Veteran public speakers have transcended these novice mistakes.

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