Leaders & Managers
From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.
Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.
"Most of the things in your room right now will eventually become garbage." That’s the simple idea that in 2001 drove Tom Szaky to launch Terracycle, a company that collects waste and converts it into new products. He says, "Right now is the time for innovation." Skittles wrappers become a kite; Honest Tea containers become a laptop case ...
If your employee handbook hasn’t been updated in the past six months, it’s out of date. Because employment laws and your business are in a constant state of flux, it’s critical to keep your personnel policies up-to-date. In light of recent legal changes, be sure your policies include these updates:
Here are some surprising ways a few of the big chiefs stay so productive: Drop what you’re doing and sleep ... Fire your assistant ... Be consistent ... Pick up a challenging habit or train for a triathlon ... Give people half the time they request ... Focus on handshakes, not contracts.
Have you been taught to “sandwich” constructive criticism between two positive statements? I think this is a distasteful way of delivering feedback and here’s why:
"Out with the old, in with the new!" chant managers as they dispose of documents that have accumulated in their office throughout the year. But, in your quest to keep a clean, organized desk, you might run the risk of getting rid of documents you must keep under the law.
On June 4, 1940, Winston Churchill delivered a speech over the radio, as families all over England gathered around to listen. From Churchill, leaders can learn how to give others hope in a time of hardship or fear.
During a busy period, your key operator, Heather, is called for jury duty. You tell her that the company may be able to get her excused from it. But Heather refuses, saying that she considers it her civic duty. What would you do?
While it’s valuable—and fun—to listen to the positive coaches, mentors and friends in your life, it’s also imperative to ignore the downers, says master marketer Jerry Acuff.
Issue: Don't always rush in to solve employee problems; sometimes, just listening is the best course. Benefit: Effective listening casts you in the role of coach.
In 1946, a Romanian nun on a train climbing the Himalayan foothills decided to leave her convent and help the poor, while living among them. She was inspired and felt the need to act. Is it possible to inspire and motivate the way Mother Teresa did? What can we learn from her?