True leaders inspire employees to reach their potential. That’s a tall order. More often, leaders fall into the trap of becoming passion killers. One practical way forward is asking your team to catalog “passion killers.”
Leaders & Managers
From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.
Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.
One principle of commando business operations: Repeat your successes. Restaurant chains are good at replication.
Culture matters. It affects both performance and outcomes. A quick review of early American history shows a parallel between building a house then and building an organization now.
Everybody is happy to tell you about the importance of following your passion. Few let it lead their lives. A good example is Phoebe Snetsinger, the first person to see 8,400 species of birds, becoming a hero among birders while battling cancer.
No one—not even CEOs—can do it all without sound guidance and advice. In a recent Booz & Company study of CEO turnover, leaders explained how they learned what they needed to know, when they needed to know it.
Do you know why you do what you do? Knowing whether you’re doing something out of habit or conscious decision-making could be a powerful tool for your business. Here’s one illustration of that power:
After a diagnosis, patients at the Mayo Clinic meet with a team of specialists who help them understand what’s happening so they can decide about treatment together, says president and CEO Denis Cortese. This kind of teamwork is the stock-in-trade of Cortese, who won last year’s top leadership award from the National Center for Healthcare Leadership.
Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here's why.