Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Early on, John Woolard decided to make energy conservation turn a profit. By his early 20s, he was asking himself: “What do you do with your life? How do you make it meaningful?” Several experiences shaped his course.

Traveling emergency room doctor Mary Palmer believes that when the stakes are high, leaders have a “teachable moment” because people listen more intently.

HR Law 101: There are two important reasons you need to protect your company’s trade secrets: (1) You make it less likely that confidential information will be misappropriated. (2) It will be easier for you to seek relief in court if your secrets are stolen ...  

         

It’s never easy to confront an employee whose performance is slipping or simply not up to par. Here are six ways to prep yourself for confronting an underachiever.
Leaders of large organizations cannot meet regularly with every employee to reinforce important points. So a CEO needs to take creative steps to communicate to a far-flung workforce. At Chipotle, the burrito chain, founder and co-CEO Steve Ells sends messages through multiple channels.

Many leaders measure their success on how well they get people to like them. They view their staff as customers—and take steps to curry favor with them. Colin Powell rejects that approach.

When 1,000 employees hear a CEO fire someone on the spot, fear spreads among them. It lowers the odds that they’ll take prudent risks to benefit the company—and increases the odds that they’ll play it safe and shift into a mindless, order-taker mode.
When store manager Tony Rohr gave his employees the day off on Thanksgiving instead of opening his Pizza Hut location in Elkhart, Indiana, he was asked to submit a letter of resignation. But now the company has offered to rehire the man who insisted that Thanksgiving should be spent with one's family.
You’ve worked hard to become a great manager. The next step in your career is to become a great leader.
When it comes to giving criticism, many managers have been taught to use the “sandwich” approach: Start with a positive statement, present the problem or concern, then finish with another upbeat sentence or bit of praise. But because the technique is so familiar, workers often view such conversations as insincere. Learn a better way to give constructive criticism.
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