Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Leaders of large organizations cannot meet regularly with every employee to reinforce important points. So a CEO needs to take creative steps to communicate to a far-flung workforce. At Chipotle, the burrito chain, founder and co-CEO Steve Ells sends messages through multiple channels.

Many leaders measure their success on how well they get people to like them. They view their staff as customers—and take steps to curry favor with them. Colin Powell rejects that approach.

After three years as head writer for Saturday Night Live, Adam McKay was ready to quit in 2000. But before leaving SNL, McKay took his agent’s advice and ap­­proached Lorne Michaels with a series of de­­mands he’d need to stay put ...
When 1,000 employees hear a CEO fire someone on the spot, fear spreads among them. It lowers the odds that they’ll take prudent risks to benefit the company—and increases the odds that they’ll play it safe and shift into a mindless, order-taker mode.
When store manager Tony Rohr gave his employees the day off on Thanksgiving instead of opening his Pizza Hut location in Elkhart, Indiana, he was asked to submit a letter of resignation. But now the company has offered to rehire the man who insisted that Thanksgiving should be spent with one's family.
You’ve worked hard to become a great manager. The next step in your career is to become a great leader.
There are times when being a wimp can help you. “It can help you successfully navigate volatile situations, protect important relationships and get you what you want professionally,” says communication consultant Geoffrey Tumlin.
Every manager should have an up-to-date employee manual on hand that outlines company policies and procedures.
Managers often complain they have too much work, yet many of their employees believe that they themselves are underused and aren’t given opportunities to learn new skills. So it’s a good idea to ask yourself, “Am I delegating enough work?”

You wake up with a stuffy nose and body aches. Going back to bed sounds appealing, but there’s a staff meeting today, you’re already behind on that big project, and you have 20 emails waiting for responses. This is a tricky situation.

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