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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Say one of your employees walks into your office all red-faced and angry. How should you respond? Follow these do’s and don’ts to help em­­ployees vent about stressful work problems and think about solutions:

Tech firms are known for hiring the smartest people, not necessarily the most adept at leading others. If leadership development seems challenging in your operation, ask yourself these questions.

In Microsoft’s early years, its co-founder, Paul Allen, often joined Bill Gates to visit key customers. On a flight back from San Francisco, Allen arrived at the gate on time, but Gates was running late. As the jet pulled away from the gate, Allen spotted Gates sprinting toward him. Unwilling to wait for the next flight, Gates ran straight past Allen and bolted onto the jetway ...

In life, famed novelist Doris Lessing did not go in much for the star treatment.
Normally, we make decisions based on the information right in front of us and overlook data off to the side. That leads to a trap called the “spotlight effect.” It’s better to move the spotlight from side to side to gather a wider range of information. Use the WRAP method to expand your frame of reference.

Smart business people know it’s more profitable to keep existing customers than constantly having to find new ones. The same principle applies to employees.

Marilyn Tam, who grew up abused and neglected, has overcome steep odds to succeed. She became chief executive of Aveda Corp. after serving as president of Reebok Apparel and Retail Group and a vice president at Nike. She specializes in helping people achieve what she calls “dynamic balance” to attain happiness and find meaning in life and work.

About a year ago, Amazon founder Jeff Bezos stopped by the office of 37signals, maker of a project management app, and talked about people who are “right a lot.”
To convey your message with urgency, find a way to break through employees’ inertia. Take a cue from Stephen Elop, who became Nokia’s CEO in 2010.
Kevin Daum of CEO.com shares a list of essential traits.
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