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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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While top CEOs don’t necessarily know all the answers, they display passionate curiosity with almost everyone they meet. Their ability to ask questions and expand their horizons gives them a fuller understanding of complex issues.

Rob Eberle, president and chief executive of Bottomline Technologies, cites three things as his primary roles as CEO: bring in new talent, help his people get better each year and listen to them. "The technology today won’t be the technology tomorrow," he says. "It’s the people that matter most."

If Americans were taking a new job and had their choice of a boss, they would prefer a male boss over a female boss by 35% to 23%, although 40% would have no preference, according to a new Gallup poll.
Say one of your employees walks into your office all red-faced and angry. How should you respond? Follow these do’s and don’ts to help em­­ployees vent about stressful work problems and think about solutions:

Tech firms are known for hiring the smartest people, not necessarily the most adept at leading others. If leadership development seems challenging in your operation, ask yourself these questions.

In Microsoft’s early years, its co-founder, Paul Allen, often joined Bill Gates to visit key customers. On a flight back from San Francisco, Allen arrived at the gate on time, but Gates was running late. As the jet pulled away from the gate, Allen spotted Gates sprinting toward him. Unwilling to wait for the next flight, Gates ran straight past Allen and bolted onto the jetway ...

In life, famed novelist Doris Lessing did not go in much for the star treatment.
Normally, we make decisions based on the information right in front of us and overlook data off to the side. That leads to a trap called the “spotlight effect.” It’s better to move the spotlight from side to side to gather a wider range of information. Use the WRAP method to expand your frame of reference.

Smart business people know it’s more profitable to keep existing customers than constantly having to find new ones. The same principle applies to employees.

Marilyn Tam, who grew up abused and neglected, has overcome steep odds to succeed. She became chief executive of Aveda Corp. after serving as president of Reebok Apparel and Retail Group and a vice president at Nike. She specializes in helping people achieve what she calls “dynamic balance” to attain happiness and find meaning in life and work.

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