Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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In 2005, Bob Rotella gave a pep talk to George Mason University’s basketball team. A sports psychologist, Rotella sought to spur the players to see themselves as champions.
As CEO of Cleveland Clinic, Delos “Toby” Cosgrove had earned a sterling reputation as a longtime leader in the health care field. After gaining international fame as a pioneering heart surgeon, Cosgrove took the top job at the prestigious Cleveland Clinic in 2004.
No state has passed a law that outright bans bullying at work, and only one has come close. Yet don't let that stop you from forging ahead with your own anti-bullying program.
In the three and a half years that Marissa Mayer has run Yahoo, many of her key executives have quit. In October 2015, Mayer implied that those who left Yahoo lacked certain skills.
In the face of overwhelming change, it’s easy to see why senior managers retreat to mechanisms that help them avoid anxiety and discomfort. But those mechanisms, by definition, thwart leadership.

Some CEOs talk more than they listen. They bark orders, tell self-aggrandizing stories and show off their knowledge. True leaders prefer to extract knowledge from others. They ask questions in a friendly, engaging manner.

When do most managers ask, “What can I do to keep you?” You guessed it: during exit interviews. It’s a great question, but the timing is off. You need to ask it sooner.
If you ask Doug Tieman to describe his leadership style, he’ll give you two answers. When he wants to inspire employees to excel, he sees himself as a cheerleader. But when crises erupt and he seeks to reassure an anxious workforce, he acts like a mule skinner.

When training supervisors how to conduct performance appraisals, warn them to avoid these seven mistakes that can taint the evaluation process.

Ethical foundations are important in leadership positions. We interviewed the president and CEO of UBS, a large Swiss bank, to get his advice on how to build them.
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