Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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During nearly 5½ years as a prisoner of war in Vietnam, Lee Ellis relied on his sense of humor to keep him going. But it took his first three months in captivity for him to recapture his ability to laugh. Then 24, Ellis recalls the first time he flashed his humor as a POW.

About 10 years ago, Jim McCann sent a memo to his technology staff. He wrote about corporate news and some online strategies for the business he founded, 1-800-Flowers.com. Minutes after emailing his memo, he noticed that one of the recipients had already replied. Opening the email, McCann was surprised to see that a newly hired tech employee had sent the memo back to the CEO with reams of corrections...

There are few procedures as un­mo­­tivating as annual performance reviews. The consulting firm Achievers polled 3,000 staff members from American companies—a quarter of whom work in human resources—and found 98% of them think annual reviews are unnecessary.
At Zingerman’s Roadhouse, a popular Michigan restaurant, the weekly sales figures are not a big secret. All 50 em­­ployees gather to discuss the results—and brainstorm on how they can help each other exceed those numbers in the week ahead.
Female executives in emerging nations have had more success breaking the glass ceiling, according to Grant Thornton’s 2014 “Women in Business” report.
A lot of leaders often have a hard time asking for feedback. Are you one of them?

Stephen Poloz runs the Bank of Canada, the nation’s central bank. As a central banker, Poloz scrutinizes economic models to predict movements in the global financial system. But Poloz doesn’t just rely on data that he gleans from his computer screen. In addition to scanning models, graphs and economic indicators, he also gathers evidence by interviewing actual people.

If you want to be effective, when you delegate can be as important as what you delegate. Follow this advice to time your directions just right. 
When researching and collecting data about toxic workplaces, which eventually led to his co-authoring the book Rising Above a Toxic Workplace, Paul White discovered three distinct symptoms of a toxic workplace:
When you think of troublesome types, the social butterflies in your office might not come to mind. After all, their friendly, bubbly natures liven up the workplace. Still, they can cause some problems.
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