One of your star employees, Hal, is peerless when it comes to handling customers, but he consistently doesn’t comply with internal procedures. For example, he fails to complete paperwork or seek proper approvals when he processes orders over $1,000. What would you do?
Leaders & Managers
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Jackie Robinson, the infielder who in 1947 broke the color barrier in Major League Baseball, knew that winning is important. “It kills me to lose,” he once said. “If I’m a troublemaker it’s because I can’t stand losing.”
As more executives embrace social media, the odds of embarrassing blunders soar. One wrong move can destroy a career. Consider what happened to public-relations maven Justine Sacco.