Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

In tough economic times, organizations must focus on getting the highest possible return on their workforce investment. Here are six ways managers can help employees maximize their productivity. Guess what: These are also among the best ways to improve retention. Feel free to share these tips with managers throughout your organization.

When Captain Chesley Sullenberger made the decision to land his doomed plane in the Hudson River, he didn’t have time to calculate his odds of success. He made his decision based on “heuristics,” a rule that directs focus to areas that matter while blocking out nonessential information. Could it work in organizations?

Be honest with yourself: Do you have a love/hate relationship with Excel? You know the power it wields, but does Excel end up costing you time and stress? Here are a few tips on how to navigate and maximize your spreadsheets:

It’s quite possibly the worst customer service experience we’ve ever heard of. You’re entitled to breathe a sigh of relief that your company didn’t make such an egregious misstep. But do heed the critical lessons this tale offers:
From time to time, people who report to you will bring you problems created by a decision that you made. They may appear exasperated by the pickle you put them in. Your response, in all cases, should be a good-natured invitation for the two of you to go have a look. Use these exact words: “Let’s go see!”
Author Sarah Miller Caldicott, great-grandniece of the inventor, is working on a second book about Thomas Edison’s collaboration methods. Edison believed in collaboration not only as a way of accelerating the innovation process, but to expand the solution set, Caldicott says. He liked to create diverse groups of people from diverse disciplines.
In some ways, the story of Tom West and Data General became the foundational story of American information technology. Data General let him set up a secret “skunkworks” project staffed by misfits and propelled by creative challenge and competition. His 32-bit Eclipse MV/8000, launched in 1980, was deemed miraculous.
After 4,560 shows, Oprah Winfrey stepped down as a queen of daytime TV. Her last moments on television drew more than 18 million viewers, which leads one to reflect: How do you build a brand like Oprah?

Bobby Bowden won his first four games as West Virginia’s football coach in 1970. Then he made a big mistake. In a game against Pittsburgh, winning 35-8 at halftime, he listened to people who said: “We have this game won. Just don’t blow it. Don’t do anything crazy.”

When there’s something you want at work—an assignment, a raise, acknowledgment—make better use of your time by asking yourself who has the power to help you accomplish your goals and how well you're managing those people. Apply our seven tips to leverage your skills and get what you want.