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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Employers operate in an increasingly complex legal environment, made all the more difficult by the tough economy. Hiring has emerged as a particular trouble spot. Here are the key liability hot spots you must watch out for in the hiring process:

Under Brad Brinegar’s tenure as chairman and CEO, McKinney has had one of the best new-business records in the advertising agency industry. Before coming to McKinney in 2002, Brinegar served as CEO of Leo Burnett USA, the world’s second largest advertising agency office. We asked Brinegar: What is the importance and the role of innovation in today’s global economic environment?

Nokia went from being the undisputed king of cell phones to a company doing nearly everything wrong. Nearly a year ago, CEO Stephen Elop came on board to turn around the company. His strategy:

Sir Richard Branson, founder of the Virgin Group of more than 300 companies, encourages employers to look beyond their employees’ current roles. “Don’t always think of the switchboard operator as the switchboard operator,” says Branson.

Most Americans know about “saving face,” the Asian concept of preserving reputation, dignity and prestige. Less known is having a “thick face,” or being tough and adaptable while still saving face. There’s more to having a thick face, as defined by a Western businessman who worked for many years in China:

When we think about communicating information correctly, we think that more information is better. But it’s not, says author and behavioral economist Dan Ariely. He offers an example.
Employees who know they’re in trouble often look for ways to set up a lawsuit in case they’re fired. They may file some sort of discrimination complaint right before termination. This can be a winning strategy if the employer hasn’t been careful to document performance or other problems all along. Don’t get caught in that trap.
When West Point was founded in 1802, John Adams advocated an ambitious reading program. Today, among suggested reading for members of the U.S. armed services are quite a number of texts on leadership.
When Wright L. Lassiter III came on board as CEO of the Alameda County Medical Center, and its flagship, Highland Hospital, it was losing millions of dollars each year. What followed was a turnaround so successful it now serves as a model worth emulating.

With some people, the problem isn't a matter of ability, it's a matter of attitude. This can manifest itself in everything from quiet disobedience to outright insubordination. How should you respond?