No one—not even CEOs—can do it all without sound guidance and advice. In a recent Booz & Company study of CEO turnover, leaders explained how they learned what they needed to know, when they needed to know it.
Leaders & Managers
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Do you know why you do what you do? Knowing whether you’re doing something out of habit or conscious decision-making could be a powerful tool for your business. Here’s one illustration of that power:
After a diagnosis, patients at the Mayo Clinic meet with a team of specialists who help them understand what’s happening so they can decide about treatment together, says president and CEO Denis Cortese. This kind of teamwork is the stock-in-trade of Cortese, who won last year’s top leadership award from the National Center for Healthcare Leadership.
Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here's why.
It’s the rare CEO who demotes himself. Yet, that’s exactly what Twitter chief Evan Williams did two years ago, stepping down to focus on strategy while handing over the top job to Dick Costolo, an executive with greater business acumen.