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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Lee Iacocca's book “Where have all the leaders gone?” came out in 2007, but his “Nine C’s of Leadership,” are more relevant today than ever. The former president of Ford and Chrysler warns leaders to tell the truth, even when painful. "When you spin, people stop listening."

There's no sense in becoming a pack rat if you don't need to. While the legal requirements to retain records are complex, you're probably safe in dumping those 1984 vacation-day requests. Still, knowing which records to save or toss can be critical to your business, particularly in defending against a lawsuit.
As the new global CEO of Deloitte Touche, Barry Salzberg has revamped the traditional hierarchy. It’s time to ditch the “ladder metaphor,” when it comes to building a career, he says. Employees now move up, down and sideways on the lattice.
Pay-for-performance is effective only when managers spell out for each employee exactly what he or she must do to get paid more or reap perks like flexible scheduling. In reality, too few managers do that. They need to know supervision is a two-way street. Solution: Sometimes employees must “manage the boss.”

A recent study says that 40% of managers are considered “bad bosses” by their employees. Yet most managers assume that their relationships with their employees are running smoothly. Obviously, some of those bosses are wrong … and that can create major problems for a business. Here are seven common employee complaints about management, plus ways managers can silence them.

Knowing how to ask the right questions about the future can be more valuable than knowing the right answers about the past. Seven questions to help steer your business toward future growth:

Odds are your desk is a hub of organization. If that’s the case, you’re in the ideal position to create more value for your company by coaching others on ROO, or Return on Organization. Your task: Identify a few valuable tips, then share your expertise with others by offering a Lunch ‘n’ Learn on the topic, writing an article in the company newsletter or posting tips through e-mail.

Giving feedback is an important legal and practical management task—and certainly not an easy one. Many managers make the mistake of dishing out feedback only when employees do something wrong. But praise can also be an effective motivational tool, if used correctly. Here are seven guidelines to follow:

As CEO, what are your top priorities? According to a recent study by the Conference Board, your answer probably depends on what industry you are in. Of the 10 priorities that CEOs were invited to rank, business growth came in first place. After growth, though, CEOs’ answers varied.
Friction often exists between HR and supervisors because those front-line bosses don’t fully understand your HR role … and they may hold certain stereotypes about your department. Advice: Set the stage for HR-management collaboration with an “HR for managers” meeting. Explain how key HR functions practically benefit managers and their departments.