Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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How does a top executive like Bob Pozen get it all done? Pozen has been a top dog at Fidelity and MFS Investment Man­age­ment, as well as an attorney, law school professor, business school professor and author. His tips for extreme productivity:

Pete Sampras realized early in his tennis career that his opponent wasn’t beating him. Sampras was beating himself. It wasn’t just that he’d played badly, Sampras says now. “I also played without heart, which is a greater sin.” Later in his career, Sampras saw reality with rare objectivity. He lists five truisms as mostly fair and all realistic, starting with "You're only as good as your last win..."

Employers usually don’t have a problem terminating an em­­ployee for poor performance if the employee has never raised any kind of discrimination claim. But somehow, as soon as an employee goes to the EEOC (or even just HR) with a complaint, the same employer doesn’t know what to do. Should you terminate the em­­ployee and face a potential retaliation suit?

Ever wonder how prisoners are moved around the country? Such transfers require careful leadership and coordination of about 15,000 prisoners a month through 40 cities, on a fleet known as “Con Air,” under the Justice Prisoner and Alien Transportation System.

Using the computer toolbar again and again to pull down the same functions is monotonous and stifles productivity.

Ursula Faix, of Sarasota, Fla., offers her time-saving strategies of bypassing drop-down menus so "every command I need is one click away. For me, the most important time-saving technique in Microsoft Word and Excel is to customize the toolbars," she says.

Quincy Jones, the music producer behind “It’s My Party,” “Thriller” and “Sinatra at the Sands,” a guy with 27 Grammys and 79 nominations, recommends three things to those starting out: practice, learn the history of your craft and listen.
William Brett is father of the open-shelf library system, in which patrons don’t have to go through a librarian to find books. His idea doubled circulation, reduced staffing needs and resulted in fewer lost books.

Set A, B and C goals for your employees’ performance expectations. C goals are Comfortable. B goals are Believable. A goals are Awesome.

When creating a form letter or other document template, the field code feature in Word versions 97 and higher can come in handy. With dozens of field codes available, you can manage everything from inserting information that is automatically updated to creating drop-down lists that allow users to choose which information to insert.

Employees are often the best sources of ideas because they are closest to the daily details of the organization. But too often, employees are sitting on great cost-saving, business-generating ideas because they’ve never been specifically asked. Here are five strategies to help encourage their input.

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