Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Set A, B and C goals for your employees’ performance expectations. C goals are Comfortable. B goals are Believable. A goals are Awesome.

When creating a form letter or other document template, the field code feature in Word versions 97 and higher can come in handy. With dozens of field codes available, you can manage everything from inserting information that is automatically updated to creating drop-down lists that allow users to choose which information to insert.

Employees are often the best sources of ideas because they are closest to the daily details of the organization. But too often, employees are sitting on great cost-saving, business-generating ideas because they’ve never been specifically asked. Here are five strategies to help encourage their input.

In business writing, you don’t receive extra credit for slathering your sentences with fancy phrases, the way you did in college. Do that in a memo or e-mail, and you can expect eyes to glaze over. Here are five "less is more" tips for writing more effectively at work.

Leaders who excel at developing ­talent use every opportunity to squeeze in a learning moment. ­Mistakes, especially, are a prime ­opportunity.

Jean Henri Dunant arrived in Solferino, Italy, on a business trip in 1859 and found himself in the middle of hell. About 38,000 soldiers lay dead and dying, casualties of a battle to push Austria out of Italy. That moment inspired him to launch the International Red Cross. Another big idea that came from his work: the Geneva Conventions. How did he make it happen?

No manager enjoys having “the talk” with employees. But ignoring an employee’s poor performance won’t make the problem go away; it’ll only make things worse. If you’re apt to take the head-in-the-sand approach to employees’ job failings, you’re not alone: Only 31 percent of U.S. workers agree with the statement that “My manager confronts poor [...]

Poor communications with employees isn’t just bad for business. It also creates a work environment that’s ripe for legal trouble. Stay out of the courtroom by taking time to explain your actions and make the workplace seem rational to employees. Here's how.

Walmart CEO Mike Duke "is not only a good leader but a really good manager,” says Duke’s predecessor, Lee Scott, who moved Duke into various parts of the business before handing over the reins in 2009.
After the Penn State scandal, the topic of “values” was rampant. What are Penn State’s values, and how are students and staff held accountable for them?
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