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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Office managers are constantly pressed for time and looking for time-management answers. The sad fact is, most timesaving “secrets” are the best practices you’ve been hearing about since the advent of paper clips. The trick is, you have to try them out to discover whether they match your work style. And then you have to stick with them to gain the benefits. Here are 9 timesaving tech tips recommended by office managers:

Disciplinary and termination meetings are emotionally charged events that carry the potential for nasty words, hurt feelings and even legal troubles. You never know how employees will respond. But you need to be prepared for anything. Four do’s and don’ts to defuse rants and avoid lawsuits:

Through a stream of information and re­­wards, feedback loops—already common in executive coaching and athletics—can turn around bad habits and redirect people toward good ones.

Words are rudders; they set and maintain the direction of life. That’s why the 4-to-1 rule can take you and your staff where you want to go. The rule: Every negative comment requires four positive comments.

Most employees already know if they have a horrible boss. Many employees are predisposed to mistrust managers, often because of bad experiences with bosses at other jobs. So here are six ways managers can work to earn back the trust from their employees:

HR Law 101: Your employee handbook should include statements on these topics: a welcoming letter from the CEO, rules and procedures, your employment policies, compensation and benefits, safety and health rules, an affirmative action statement and an acknowledgment receipt form ...

With unemployment still running above 9% nationally, many people are taking jobs that are lateral—or even downward—moves in their careers. As a result, many managers are supervising employees who have far more experience than the job requires. Use the following guidelines to effec­tively manage overqualified workers and lengthen their stay:

Gaining creative insights doesn’t re­­quire taking off for an ashram, as Steve Jobs once famously did. But it does require preparation and application. Creativity guru Todd Henry recommends that executives set aside one hour a week to generate new ideas—“one hour, predictably scheduled, no exceptions and no violations.”

To identify problems or opportunities worthy of people’s attention, ask these 7 questions:
Allied Forces commander Gen. Norman Schwarzkopf once called Lt. Gen. William G. Pagonis the “logistical wizard” of the first Gulf War. Now Pagonis applies his wizardry to the business world. What the Army taught him about business:
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